A person who is knowledgeable about customer service and how to talk to people in a positive and efficient manner. Looking to bring hard work, dedication, and perseverance! With years of working with customer service, and put in multiple leadership roles. While also in college learning about the business world and what it all entails.
Skills
Ability to learn
Work ethic
Amazing time management
Good at multitasking
Social and Group Settings
Maintaining Work Areas
Client Satisfaction
Collaborative Environments
Work History
08/2020 to Current
Special Education ParaprofessionalLighthouse Academies – Gary, IN,
Supported teacher in development of individual learning strategies.
Maintained positive attitude and affirmatively communicated with each student.
Interacted physically and verbally with students throughout each day.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Offered student support through special accommodations, extra assistance and assessments.
Alerted instructor to student behavior or issues requiring intervention.
Oversaw class of students in absence of instructor.
Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Built and maintained effective communication and relationships with students, teachers, support staff and parents.
Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
05/2020 to 08/2020
WaitressCache Creek Casino Resort – Brooks, CA,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Stayed up-to-date on menu changes to help customers make food choices.
Inspected dishes and utensils for cleanliness.
Checked identification for minimum age for sale of alcoholic beverages.
03/2019 to 06/2019
Military PoliceEarth Fare, Inc – Canton, MI,
Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
Planned crime prevention measures and operated military police checkpoints and dispatch centers.
Provided emergency response security, eliminating hazards and potential dangers.
Searched vehicles, buildings, and homes for evidence of stolen property.
Documented and organized security information accurately and efficiently.
Authored daily activity, incident and irregularity reports.
Employed negotiation techniques to diffuse hostile situations.
01/2017 to 06/2018
CashierMcDonald's – City, STATE,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and addressed customer concerns.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $500 or more per shift.
Greeted a number of customers per day.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Education
Expected in 05/2024 to to
Bachelor of Science: General Business Texarkana A&M University Texarkana - Texarkana, TX, GPA:
Expected in 05/2022 to to
Associate of Arts: Education EC-6 Texarkana College - Texarkana, TX GPA:
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