Sous Chef resume example with 6 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable mentor with strong ability in difusing potentially volatile situations while being able to bring people together to accomplish common goals. Offering fairness, compassion and honesty. Highly organized, proactive and punctual with team-oriented mentality and the ability to work autonomously.
Skills
Motivational team management
Positive and professional
Foodservice
Compliance
Time management
Workflow Optimization
Equipment usage
Cleaning and sanitation
Meal preparation
Cleaning and sanitizing methods
Team training
Facilities maintenance
Safety training
Activity coordination
Training & Development
Microsoft Office
Communication
Working collaboratively
Maintenance & Repair
Decision-making
Coordination
Supervision
People skills
Project planning
Hardware and software updates
Documentation skills
Reporting and documentation
Organization
Automation support
Report creation
Multitasking
Computer skills
Experience
Shift Supervisor, 05/2021 to Current Columbus Hospitality – Wilmington, OH,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Reinforced rules to promote superior employee performance.
Monitored security and enforced loss prevention strategies during shift.
Delegated tasks to employees and monitored activities and task completion.
Supervised and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Evaluated employee performance, delivering individualized feedback and praise.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Coached team members to increase productivity and reduce workplace accidents.
Managed daily workflow and scheduled staff for adequate coverage.
Sous Chef, 09/2020 to 02/2021 Dutch Bros. Coffee – Lakewood, MN,
Supervised all kitchen food preparation in demanding, high-volume environment.
Created diverse cuisines for full restaurant, special event, catering and tasting menus.
Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
Performed mise en place daily to efficiently prepare signature dishes.
Performed as head chef as needed to maintain team productivity and restaurant quality.
Plated food according to restaurant artistic guidelines to promote attractive presentation.
Helped staff adhere to tough restaurant requirements through effective discipline and motivation.
Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
Shop Manager , 11/2018 to 07/2020 Omni Hotels – Dallas, TX,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Formed and sustained strategic relationships with clients.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Facilitated buying process by providing customers with value proposition for products and services while promoting Borderline brand.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Bartender, 02/2017 to 11/2018 Boys And Girls Club Of Rawlins – City, STATE,
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Stocked bar with beer, wine, liquor and related supplies.
Upsold customers from shelf to premium brands to help boost sales.
Monitored patrons to keep alcohol consumption at designated levels.
Engaged in small talk with patrons to build rapport and earn repeat business.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Worked with management to plan and implement special events to boost customer numbers and profits.
Director of Recreation Care Program, 06/2007 to 08/2009 Company Name – City, State,
Observed participants for signs of physical distress and stopped activity to administer care.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Established, identified and assessed event goals and intended outcomes.
Advertised for upcoming events to promote engagement and involvement.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Planned, organized, facilitated and promoted diverse recreational programs.
Enforced discipline and policies to protect safety of recreational activity participants.
Developed events and programs in consideration of needs, abilities and interests of participants.
Helped participants enjoy activities while ensuring adherence to protocol.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Diversified recreational offerings by building and overseeing activity schedule.
Education and Training
Associate of Arts: Culinary Arts, Expected in 12/2006 The Art Institute Of Phoenix - Phoenix, AZ GPA:
GED: , Expected in 05/2005 Laramie Senior High School - Laramie , WY GPA:
Accomplishments
Graduated from Laramie County Fire District #2 fire academy.
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