social worker child and youth resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Community Referrals
  • Relocation Protocols
  • IEP Writing Knowledge
  • Dedicated Support
  • Client Advocacy
  • Evaluation and Assessment
  • Home Visits
  • Case History Compilation
  • Behavioral Specialist
  • Conducting Interviews
  • People Skills
  • Relationship Building
  • Good Work Ethic
  • Active Listening
  • Planning & Organizing
  • Team Management
  • Conflict Resolution
  • Critical Thinking
  • Organizational Skills
  • First Aid/CPR
  • Fluent in Spanish
  • Microsoft Office
  • Computer Skills
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Problem Resolution
07/2015 to Current Social Worker - Child and Youth Travel + Leisure Co. | Mccall, ID,
  • Identified appropriate community resources and provided referrals for services.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Established behavioral modification goals and assessed progress toward goals.
  • Maintained confidentiality through stringent handling of charts and data.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
  • Attended hearings with victims to provide emotional support.
  • Interfaced with local court system, attending court proceedings and working directly with attorneys.
  • Advocated for victims during difficult situations by filing police reports and connecting to needed services.
  • Supported individuals by facilitating weekly group sessions.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Informed victims about legal processes and timelines.
  • Evaluated personal characteristics and home conditions of foster home or adoption applicants.
  • Arranged adoptions and found foster homes for abandoned or abused children.
  • Reviewed and analyzed violent crime reports to identify crime trends.
03/2013 to 03/2015 Sales Representative Dollar Tree | Tampa, FL,
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
07/2008 to 03/2013 Assistant Store Manager Finish Line | City, STATE,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
Education and Training
Expected in 05/2019 to to Associate of Science | Social Work El Centro College, Dallas, TX GPA:

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Resume Overview

School Attended

  • El Centro College

Job Titles Held:

  • Social Worker - Child and Youth
  • Sales Representative
  • Assistant Store Manager


  • Associate of Science

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