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shift supervisor trainer resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Focus

Shift Supervisor with more than two years of experience planning, developing and implementing duties to operate a retail business. I am a focused, high-performing, and customer-focused individual who strives for achievement in any given area.

Summary of Skills
    Fluent in Spanish (read and write)
  • ServSafe - Food Handler certified (management level)
  • Supervision and training
  • Active listening skills
  • Energetic work attitude
  • Inventory control familiarity
  • Telephone skills
  • Customer service skills
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Microsoft Word, Excel, PowerPoint
Professional Experience
02/2011 to Current
Shift Supervisor/ Trainer M/I Homes Lewisville, TX,
  • In charge of employees, production, inventory, product quality, and cash registers.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • I also train new employees until they have developed the correct skills for their position.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.

11/2009 to 11/2011
Sales Associate Coast Community College District Costa Mesa, CA,
  • Cashier
  • In charge of inventory
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Consulted with customers on the latest styles and trends.
  • Marked clearance products with updated price tags.
05/2009 to 07/2011
Volunteer Baylor University Medical Center City, STATE,
  • Recorded and filed patient data and medical records.
  • Strictly followed all federal and state guidelines for release of information.
  • Assisted with hospital admissions.
  • Answered phones
  • Assisted with directions to patients and visitors in hospital facility

Education
Expected in 2015
BBA: Business
University of North Texas - Dallas, TX
GPA:
Expected in 2012
Associate of Science: Science
Eastfield College - Dallas, TX
GPA:

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Resume Overview

School Attended

  • University of North Texas
  • Eastfield College

Job Titles Held:

  • Shift Supervisor/ Trainer
  • Sales Associate
  • Volunteer

Degrees

  • BBA
  • Associate of Science

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