Seasoned Sales Associate familiar with POS Sales operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction
high. Driven Sales Customer Service bringing Many years of overall experience directing high-producing teams while developing employee loyalty. Organized professional experienced in streamlining production processes. Areas of expertise include troubleshooting, preventive maintenance and waste elimination.
Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.
- Leadership
- Goal-oriented
- Processes and procedures
- Cost reduction and containment
- Contract review and recommendations
- Continuous improvements
- Productivity improvement specialist
- Completed coursework in Data Science and R Basics
- Completed coursework in Web Programming with Python and Java Script and CS50
- Currently working on Comptia Certifications
Washington, DC, 03/2021 - Current
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Assisted upper management with daily operations to meet standards of service and quality.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Completed opening and closing duties to facilitate business operations.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Employed security and loss prevention strategies during shift to maximize safety.
Detroit, MI, 06/2020 - 11/2021
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Resolved issues with cash registers, card scanners and printers.
- Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
- Properly verified customer identification for alcohol or tobacco purchases.
- Operated cash register, collected payments and provided accurate change.
- Distributed new merchandise efficiently to different departments.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
London, KY, 08/2020 - 09/2021
- Communicated and coordinated planogram execution with store management.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
- Placed prices and descriptive signage to enhance displays and promote items.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Transported and positioned floor displays with pallet jacks.
- Consulted with management and advertising teams to plan optimal promotions.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Constructed aisle displays and arranged end caps to promote specific products.
- Developed and maintained seasonal plans to account for different department needs.
- Kept work areas professional, organized and clean at all times.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Greeted all store customers, offered assistance and thanked each for patronage.
- Put together, corrected and updated product assortment sheets.
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School Attended
- HarvardX
- Shaw Academy
Job Titles Held:
- Shift Supervisor Trainee
- Customer Service Cashier
- Merchandise Associate
Degrees
- Associate of Science
- Some College (No Degree)
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