Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of a fast-paced environment. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.
Calculated, documented and reviewed daily and weekly cash deposits.
Handled cash and deposits using proper accounting procedures and documentation.
Completed end-of-day counts and securing funds to prevent loss or theft.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Improved processes by identifying slow-downs and collaborating with cashies to resolve.
Trained new team members in cash register operation, stock procedures and customer service.
Administrative Assistant, 06/2015 - 04/2020 Hyatt – Salt Lake City, UT,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Guided administrative and professional staff through computer and software problems.
Supported work of Program Staff by coordinating resources, documents and staff to meet challenging deadlines.
Interacted with supervisor and various experts to address escalated issues.
Residential Advisor, 06/2016 - 01/2017 Memorial Healthcare System – Springfield, IL,
Advised and referred students to appropriate resources in personal, social and academic matters.
Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
Established professional rapport with hall residents, building lasting relationships with people of various ages and from all cultures.
Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
Reported illnesses, emergencies and crisis situations immediately to Residntial Supervior for assistance.
Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows and propped open doors.
Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
Education and Training
High School Diploma: , Expected in 06/2009 - Dr. Henry A. Wise Jr. High School - Upper Marlboro, MD GPA:
Certification: TCU/IAM, Expected in 01/2015 - Potomac Job Corps - Washington, DC, GPA:
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