Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Summary
Enthusiastic [Job Title] experienced in [Type] environments and knowledgeable about security, safety and service standards. Effective at managing order and increasing revenue. Driven to apply [Number] years of experience to improve operations. Positive and upbeat [Job Title] with solid background in [Type] environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Skills
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Experience
Shift Supervisor|Doordash - Arlington , TN|09/2020 - Current
- Collaborated with team members to improve performance and implement training updates.
- Resolved customer complaints and reported issues to senior management.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Complied with company service standards, including inventory and cash control procedures.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Protected store assets and facilities by complying with company policies and procedures.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Managed [Number] team members, including scheduling, training and conflict resolution.
- Ordered, received and stocked supplies and retail products.
- Resolved customer disputes with tact and professionalism.
- Received and accurately processed customer payments.
- Decoratively packaged all products.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Performed end-of-day duties by balancing payments and receipts in cash register.
- Upsold products to customers and made recommendations based on staff and customer experience.
- Processed telephone orders, reviewing and verifying all information for accuracy.
Front of House Staff|Niche Food Group - St. Louis , MO|10/2019 - Current
- Authorized to work in the US for any employer, My position requires a variety of activities, including sales and customer service, food handling/ packaging, daily and weekly cleaning, and much more.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Operated cash register, collected payments and provided accurate change.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Cleaned and sanitized work areas, utensils and equipment.
- Greeted guests with pleasant smile and superior customer service.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Upheld food safety standards at all times.
Guest Services Team Member|Cedar Fair Entertainment Company - Sandusky , OH|06/2017 - 08/2019
- Conducted job training for [Number] employees.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Helped customer locate and select appropriate merchandise throughout store.
- Resolved issues with cash registers, card scanners and printers.
- Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Education and Training
UNIVERSITY OF TENNESSEE, University Of Tennessee|City|Expected in 05/2021B.F.A: Painting And Drawing
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Resume Overview
School Attended
- UNIVERSITY OF TENNESSEE, University Of Tennessee
Job Titles Held:
- Shift Supervisor
- Front of House Staff
- Guest Services Team Member
Degrees
- B.F.A : Painting And Drawing
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