LiveCareer-Resume

shift supervisor resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic [Job Title] experienced in [Type] environments and knowledgeable about security, safety and service standards. Effective at managing order and increasing revenue. Driven to apply [Number] years of experience to improve operations. Positive and upbeat [Job Title] with solid background in [Type] environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

Skills
  • ADDITIONAL INFORMATION
  • Art
  • Artist
  • Cash Handling
  • Communication Skills
  • Creative Writing
  • Customer Service
  • CUSTOMER CARE
  • Electronics
  • Packaging
  • Sales
  • Phone
  • Writing Skills
  • Safety Understanding
  • Learning Strategies
  • Operation Monitoring
  • Inventory Management
  • Inventory Control
  • Staff Management
  • Employee Training
  • Cash Handling Expertise
  • Cash Management
  • Storage of Products
  • Food Safety
  • Quality Management
  • Customer Complaint Resolution
Experience
09/2020 to Current
Shift Supervisor Doordash Arlington, TN,
  • Collaborated with team members to improve performance and implement training updates.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Complied with company service standards, including inventory and cash control procedures.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Managed [Number] team members, including scheduling, training and conflict resolution.
  • Ordered, received and stocked supplies and retail products.
  • Resolved customer disputes with tact and professionalism.
  • Received and accurately processed customer payments.
  • Decoratively packaged all products.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
  • Upsold products to customers and made recommendations based on staff and customer experience.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
09/2019 to Current
Front of House Staff Niche Food Group St. Louis, MO,
  • Authorized to work in the US for any employer, My position requires a variety of activities, including sales and customer service, food handling/ packaging, daily and weekly cleaning, and much more.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Greeted guests with pleasant smile and superior customer service.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Upheld food safety standards at all times.
05/2017 to 08/2019
Guest Services Team Member Cedar Fair Entertainment Company Sandusky, OH,
  • Conducted job training for [Number] employees.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Resolved issues with cash registers, card scanners and printers.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Education and Training
Expected in 05/2021 to to
B.F.A: Painting And Drawing
UNIVERSITY OF TENNESSEE, University Of Tennessee - Chattanooga,
GPA:

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Resume Overview

School Attended

  • UNIVERSITY OF TENNESSEE, University Of Tennessee

Job Titles Held:

  • Shift Supervisor
  • Front of House Staff
  • Guest Services Team Member

Degrees

  • B.F.A

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