Shift Supervisor resume example with 7+ years of experience
Reliable Shift Leader with 4 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Experienced production leader knowledgeable about customer service practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Trained and mentored employees.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Won partner of the quarter in 2017, 2019.
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- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Upsold specialty items with beverages, increasing store sales.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Supervised students and enforced discipline during all Head Start activities.
- Organized and facilitated monthly parent support group meetings.
- Addressed behavioral and learning issues with parents and daycare management.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
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Resume Overview
School Attended
- Arizona State University
- San Diego City College
Job Titles Held:
- Shift Supervisor
- Barista
- Customer Service Representative
- Preschool Teacher
Degrees
- Bachelor of Science
- Associate of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy