Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Claire St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable Shift Supervisor bringing 10 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.

  • Compliance
  • Special needs students
  • Behavioral/cognitive skills development
  • Effective listening
  • Safety protocols
  • Technology savvy
  • Smartboard technology
  • Proficient in Windows software
  • Assigning Work
  • Cash Handling Ability
  • Customer Service
  • Hiring and Training
  • Flexible Schedule
  • MS Office
  • Coordinating Daily Operations
02/2021 to Current
Shift Supervisor Bancroft Maple Shade, NJ,
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Reinforced rules to promote superior employee performance.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Collaborated with team members to improve performance and implement training updates.
  • Taught staff upselling techniques to meet revenue targets.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
09/2009 to 08/2019
Substitute Teacher Siskiyou County Office Of Education Yreka, CA,
  • Applied proactive behavior management techniques to facilitate classroom discipline
  • Enforced classroom routines to keep students on schedule and operating at consistent level
  • Provided notes and reports on school day activities to primary teacher
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Managed high school classrooms during teacher absences.
  • Explained assignments and relayed information from lead teacher.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Led or moderated classroom discussions and guided exploratory thought.
03/2010 to 07/2016
Pilot Casino Hyatt Hotels Corp. New Orleans, LA,
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience
  • Created agendas and communication materials for team meetings
  • Recognized by management for providing exceptional customer service
  • Calmed down angry guests or patrons using skills in active listening and positive engagement
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Prepared paperwork, balance sheets and documents in accordance with standards and procedures and within guidelines of internal controls.
06/2010 to 11/2013
Shift Manager McDonald's Minden City, STATE,
  • Generated reports to assess performance and make adjustments
  • Documented receipts, employee hours and inventory movements
  • Positioned skilled staff in key areas throughout shift to optimized department productivity
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
  • Cross-trained in every store role to maximize operational knowledge
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
Education and Training
Expected in 03/2025
BBA: Business Management
Strayer University - Washington, DC

Computer Specialist focused on various software such as: Word, Word Perfect, Excel, Access, Powerpoint not limited to: Operating systems, and Networking, Data Entry, Medical Terminology and Filing

Expected in 03/2002
: Computer Specialist, Hardware
JessicaNorthwest Technical College - Minden, LA
  • Substitute Teacher focused on building connections with students to strengthen engagement and help students reach full potential through skill-building
  • Knowledgeable about planning activities, field trips and projects to diversify instruction and immerse students in subject material
  • Bringing 10 years of experience in education
  • Dedicated Substitute Teacher successful at long-term classroom management on behalf of teachers absent for extended periods
  • Decisive leader and analytical problem solver helps students develop to full potential
  • Talent for utilizing diverse educational techniques
  • Knowledgeable Shift Manager proficient in scheduling, money handling and team management
  • Successful at overseeing all areas of operations
  • Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

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    School Attended

    • Strayer University
    • JessicaNorthwest Technical College

    Job Titles Held:

    • Shift Supervisor
    • Substitute Teacher
    • Pilot Casino
    • Shift Manager


    • BBA

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