Reliable Shift Supervisor bringing 10 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Skills
Compliance
Special needs students
Behavioral/cognitive skills development
Effective listening
Safety protocols
Technology savvy
Smartboard technology
Proficient in Windows software
Assigning Work
Cash Handling Ability
Customer Service
Hiring and Training
Flexible Schedule
MS Office
Coordinating Daily Operations
Experience
02/2021 to Current
Shift SupervisorBancroft – Maple Shade, NJ,
Completed opening and closing duties to facilitate business operations.
Assisted upper management with daily operations to meet standards of service and quality.
Reinforced rules to promote superior employee performance.
Evaluated and performed equipment maintenance to support operational goals.
Collaborated with team members to improve performance and implement training updates.
Taught staff upselling techniques to meet revenue targets.
Resolved customer complaints and reported issues to senior management.
Delegated tasks to employees and monitored activities and task completion.
Upheld company standards and compliance requirements for operations.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
09/2009 to 08/2019
Substitute TeacherSiskiyou County Office Of Education – Yreka, CA,
Applied proactive behavior management techniques to facilitate classroom discipline
Enforced classroom routines to keep students on schedule and operating at consistent level
Provided notes and reports on school day activities to primary teacher
Requested as substitute teacher based on excellent referrals and trusted performance.
Managed high school classrooms during teacher absences.
Explained assignments and relayed information from lead teacher.
Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Led or moderated classroom discussions and guided exploratory thought.
03/2010 to 07/2016
Pilot CasinoHyatt Hotels Corp. – New Orleans, LA,
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience
Created agendas and communication materials for team meetings
Recognized by management for providing exceptional customer service
Calmed down angry guests or patrons using skills in active listening and positive engagement
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Cashed out employee tips and worked with slot technicians to pay out jackpots.
Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Prepared paperwork, balance sheets and documents in accordance with standards and procedures and within guidelines of internal controls.
06/2010 to 11/2013
Shift ManagerMcDonald's Minden – City, STATE,
Generated reports to assess performance and make adjustments
Documented receipts, employee hours and inventory movements
Positioned skilled staff in key areas throughout shift to optimized department productivity
Upheld company standards and compliance requirements for operations and cleanliness of all areas
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
Cross-trained in every store role to maximize operational knowledge
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Addressed internal and customer-related issues each day and affected strategic resolutions.
Education and Training
Expected in 03/2025
BBA: Business Management Strayer University - Washington, DC GPA:
Computer Specialist focused on various software such as: Word, Word Perfect, Excel, Access, Powerpoint not limited to: Operating systems, and Networking, Data Entry, Medical Terminology and Filing
Expected in 03/2002
: Computer Specialist, Hardware JessicaNorthwest Technical College - Minden, LA GPA:
Accomplishments
Substitute Teacher focused on building connections with students to strengthen engagement and help students reach full potential through skill-building
Knowledgeable about planning activities, field trips and projects to diversify instruction and immerse students in subject material
Bringing 10 years of experience in education
Dedicated Substitute Teacher successful at long-term classroom management on behalf of teachers absent for extended periods
Decisive leader and analytical problem solver helps students develop to full potential
Talent for utilizing diverse educational techniques
Knowledgeable Shift Manager proficient in scheduling, money handling and team management
Successful at overseeing all areas of operations
Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
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