Motivated Shift Supervisor experienced in store and office environments and knowledgeable about security, safety and service standards.
Efficient individual aiming to increase value of company through excellence as leader. Proudly offering talents in customer service, team leading and insurance claims processing. Outgoing and energetic individual familiar with computer and machine operations. Available 40+ hours per week, including overtime, weekends and evenings.
Seasoned and ready for any team or business need with strong customer service, insurance claims knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive supervisor.
Energetic team leader with solid record of accomplishment in customer oriented settings. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve targets.
Detail-oriented and collaborative leader with creativity in conflict resolution and mitigation through executive measures and training programs.
Pursuing a new role where hard work and dedication will be highly valued. Superior work ethic combined with resourceful and upbeat nature.
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- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed and enhanced job assignments for barista team, planned production schedules and strengthened organization of task flows.
- Delivered successful training to more than 25+ employees during 5 year tenure, educating on successful work processes and productivity strategies..
- Responded to and resolved customer questions and concerns.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw talented team of customer focused barista’s by actively communicating project information, remedying issues and delivering positive feedback.
- Determined operational weak points and implemented corrective actions to resolve concerns.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained confidentiality of patient finances, records and health statuses.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Checked level and type of coverage and evaluated contracts.
- Worked effectively in fast-moving work environment to process large volumes of vehicle accident claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Communicated effectively with staff, including members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Acted as vehicular claims subject matter expert, answering internal and external questions and inquiries.
- Built strong relationships with customers through positive attitude and attentive response.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Molded team and embraced change to adapt within dynamic market.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of over 20 members while providing exceptional customer service.
- Assisted General managers with new hire processing and existing training programs.
- Implemented new working processes which delivered continued improvements.
- Florida Insurance License - 2015
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Resume Overview
School Attended
- Southeastern University
- Polk State College
- Lakeland Christian School
Job Titles Held:
- Shift Supervisor
- Claims Representative
- Team Leader
Degrees
- High School Diploma
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