Shift Supervisor resume example with 8+ years of experience
Reliable Shift Supervisor bringing 2 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Positive and upbeat knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Focused Shift Leader proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams. Industrious Shift Leader fully invested in building strong, motivated team consistently delivering high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
- Customer-oriented
- Labor and food cost control
- Cash handling ability
- Revenue quotas
- Team Supervision
Kokomo, IN, 06/2019 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Employed security and loss prevention strategies during shift.
- Created training manual for employees to use as reference guide.
- Evaluated operational records and made scheduling adjustments to maximize productivity.
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Dexter, MO, 10/2010 - 07/2012
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
City, STATE, 07/2006 - 10/2009
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Responded to guest questions about current facility events and future offerings.
- Processed admission payments and provided tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
- Determined authenticity and applicability of presented tickets.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Resume Overview
School Attended
- Chatsworth Charter High School
Job Titles Held:
- Shift Supervisor
- Customer Service Representative
- Theatre Usher
Degrees
- High School Diploma
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