shift supervisor resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Staff Supervision
  • Revenue Quotas
  • Regulatory Compliance
  • Interpreting Job Specifications
  • Inventory Management Software
  • Shift Scheduling
  • Documentation and Reporting
  • Coordinating Daily Operations
  • Equipment Maintenance
  • Equipment Operation
  • Inventory Assessment
  • Purchasing and Procurement
  • Active Listening
  • Verbal and Written Communication
  • Computer Skills
  • Critical Thinking
  • Continuous Improvement
  • Labor and Food Cost Control
  • Cash Handling Ability
  • Problem-Solving
  • Customer Service
10/2017 to 02/2022
Shift Supervisor Bancroft Woolwich, NJ,
  • Completed opening and closing duties to facilitate business operations.
  • Reinforced rules to promote superior employee performance.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Monitored security and enforced loss prevention strategies during shift.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Resolved customer complaints and reported issues to senior management.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Collaborated with team members to improve performance and implement training updates.
  • Identified inefficiencies in production process and used lean manufacturing methodologies.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Taught staff upselling techniques to meet revenue targets.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
12/2016 to 07/2018
Waitress Hyatt Hotels Corp. Munich, DE,
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented food and beverages to guests at tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
05/2012 to 12/2016
Hostess Shepherd Of The Valley Girard, OH,
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Built positive relationships with other front-of-house and kitchen staff.
Education and Training
Expected in
: Paralegal
Faulkner University - Montgomery, AL
Expected in
: Dual Enrollment High School Courses
Winthrop University - Rock Hill, SC
Expected in
: Dual Enrollment High School Course
University of South Carolina - Columbia - Columbia, SC

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Resume Overview

School Attended

  • Faulkner University
  • Winthrop University
  • University of South Carolina - Columbia

Job Titles Held:

  • Shift Supervisor
  • Waitress
  • Hostess


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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