shift supervisor resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Proven professional with 20 years experience in the manufacturing industry. Skilled at managing and developing diverse groups in order to achieve qualitative and quantitative standards. Effective communicator to, and acting as liaison between various departments. Advocates for a human-centric approach to achieve optimal results.

  • Workforce Training
  • Continuous Improvements
  • Staff Retention
  • Safety Procedures
  • Quality Assurance Controls
  • Production Schedules
  • Performance Reporting
  • Customer Service
Shift Supervisor, 09/2020 to Current
Aleut Support Services Llc - MainCavalier, ND,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Collaborated with team members to improve performance and implement training updates.
  • Audited work areas to inspect operations, identify concerns and implement corrective actions.
  • Reinforced rules to promote superior employee performance.
  • Recruited, hired and mentored new team members, working closely with human resources department.
  • Conducted safety audits, identifying root cause and corrective actions.
  • On weekends, responsible for all operations of plant.
Production Supervisor, 08/2019 to 08/2020
GlaxosmithklineBrooklyn / Staten Island, NY,
  • Supervised start up activities for (four) production lines manufacturing RTE foods, verifying satisfactory sanitation practices and completion of pre-operational documentation.
  • Implemented team Skills Matrix which aided in cross-training of team and assisted with scheduling daily tasks to 14 employees, identifying strengths and areas of opportunities to improve overall efficiency.
  • Introduced use of alternative, more cost effective, processing aid reducing potential of foreign material contamination.
  • Collaborated with the Process Engineer and Maintenance Supervisor to construct and install waste transportation device which improved safety and enhancing GMP's.
  • Routinely inspected equipment, writing work orders as needed.
Production Supervisor, 04/2019 to 08/2019
GlaxosmithklineBrooklyn South, NY,
  • As the shift supervisor, assisted upper management with daily operations to meet standards of service, quality, sanitation and security.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Maintained exceptionally high quality control standards and decreased downtime to maximize revenue.
  • Managed and supervised daily activities of 14 team members to verify fulfillment of customer orders and adherence to general warehouse operations.
  • Directed all production phases from blending and mixing to final quality check.
Production Supervisor, 08/2013 to 02/2019
GlaxosmithklineBrooklyn, NY,
  • Successfully managed two bakeries with a combined headcount of 90 regular and temporary employees, producing 250,000 pizza crusts daily in a 24/7 operations.
  • As a member of the Safety Ergonomics Team, identified unacceptable trends and practices, investigating and determining root cause and assigning corrective actions.
  • Facilitated problem solving meetings using 5 Whys and Fishbone exercises. Participated as the leader, or as part of team, for cost saving initiatives.
  • Conducted bi-weekly "Strong Team" Meetings which fostered team building and individual skill and personal growth, addressing constructed topics relevant to production, quality, safety and leadership.
  • Developed dynamic interdepartmental relationships with Maintenance, which contributed to reduction of downtime, and with R&D, which assisted in successful launch of new items.
  • Assisted in deployment of new positions which enhanced and standardized the training program (Subject Matter Expert and Training Coordinator).
Quality Manager, 11/2011 to 10/2012
PactivSaint Charles, IL,
  • Served the company in a dual capacity as Operations Supervisor and Quality Manager.
  • As Quality Manager:
  • Wrote and implemented HACCP Plan for a product to be sold through a major retail outlet.
  • Prepared company for their first GMP Audit which positioned them to obtain wholesale business.
  • As Operations Manager:
  • Assisted in commercialization of product, resolving problem which stalled final development.
  • Using newly purchased software, initiated process of transferring hand-written recipes to standardized format and using software to account for and inventory.
  • Trained and coached employees; conducting performance appraisals and offered corrective guidance.
Bakery Operations Manager, 12/2005 to 08/2011
Alterra Coffee (Colectivo Coffee)City, STATE,
  • Managed growth of operations with a 41% increase in retail stores and wholesale customers.
  • Trained all employees on every aspect of bakery operations assigning employees according to areas of strength.
  • Responsible for development and implementation of new product lines and updates to existing product lines.
  • Collaborated with retail store managers regarding the roll out of new products; developed timelines for roll outs.
  • Identified opportunities to optimize production, eliminating redundancies, increasing efficiency.
  • Conducted weekly White Board Meetings aimed at educating employees on the department's metrics and equipping employees with the knowledge and confidence to, in like manner, facilitate the meetings.
Education and Training
Bachelor of Arts: Psychology , Expected in to University Wisconsin Milwaukee - Milwaukee, WI,
Associate of Arts: Culinary Arts, Expected in to The Art Institute of Houston - Houston, TX
: , Expected in to American Institute of Baking - Manhattan, KS
  • HACCP Training - Self Paced Online Course
  • Baking Foundations: Breads and Rolls - 5 Day In Person Course
  • Baking Specialization: Functions of Ingredients - 5 Day In Person Course

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Resume Overview

School Attended

  • University Wisconsin Milwaukee
  • The Art Institute of Houston
  • American Institute of Baking

Job Titles Held:

  • Shift Supervisor
  • Production Supervisor
  • Production Supervisor
  • Production Supervisor
  • Quality Manager
  • Bakery Operations Manager


  • Bachelor of Arts
  • Associate of Arts

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