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shift supervisor resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Designed improved loading and unloading procedures to minimize product damage and loss. Hardworking Customer Service Representative with 6 years of experience working with customers, food, and management. Trained in project and time management with extensive knowledge of everything ive learned and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Skills
  • Cash handling expertise
  • Operations management
  • Conflict resolution techniques
  • Inventory control and record keeping
  • Document management
  • Staff Scheduling
  • Safety understanding
  • Staff Management
  • Customer assistance
  • Cash drawer management
  • Credit card processing
  • Point of sale knowledge
  • Refunds and exchanges
  • Stocking and replenishing
  • Cash register operations
  • Identification checks
  • Payment collection
  • Bagging and packaging
  • Product upselling
  • Cash balancing
  • Point-of-sale system operation
  • Inventory management
  • Small parts assembly
  • Skilled in final assembly processes
  • Assembly and production
  • Expert in mechanical assembly
Work History
05/2018 to 12/2019
Shift Supervisor Green Thumb Industries (Gti) Mundelein, IL,
  • Conducted inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Consulted with HR teams to identify and onboard optimal candidates for certain positions.
  • Responded to and resolved customer questions and concerns.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed store opening and closing procedures, including setting up registers and checking products.
09/2017 to 08/2018
Cashier Chick-Fil-A Kirkland, WA,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
06/2017 to 06/2018
Assembler Mizuho Osi Los Angeles, CA,
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Verified part Numbers and placed parts in appropriate shipping containers.
  • Built containers and pack parts in accordance with detailed packing specifications.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
  • Inspected and tested components, assemblies and power tools for proper functionality.
02/2013 to 09/2017
Restaurant Team Member Firehouse Subs Arlington, TX,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Prepared and submitted end-of-shift reports .
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Educated customers on promotions to enhance sales.
  • Worked with employees to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Expected in 06/2013
High School Diploma:
Martin Luther KIng Jr Sr High School - 3200 E Lafayette,
GPA:

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Resume Overview

School Attended

  • Martin Luther KIng Jr Sr High School

Job Titles Held:

  • Shift Supervisor
  • Cashier
  • Assembler
  • Restaurant Team Member

Degrees

  • High School Diploma

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