Shift Supervisor resume example with 5+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
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Experience
Shift Supervisor, 10/2020 to Current
Gardaworld – Jefferson, VA,
Gardaworld – Jefferson, VA,
- Supervised and led employees to maintain productivity and customer service levels.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coached team members to increase productivity and reduce workplace accidents.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed daily workflow and scheduled staff for adequate coverage.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Evaluated employee performance, delivering individualized feedback and praise.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Reinforced rules to promote superior employee performance.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
Bakery Clerk, 10/2019 to 10/2020
Wegmans Food Markets – Zebulon, NC,
Wegmans Food Markets – Zebulon, NC,
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Bagged or packaged purchases and wrapped gifts.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Placed special orders or called other stores to find desired items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Personalized cakes by writing desired words or adding other customizations.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Labeled bakery items by inputting data into digital weighing machine.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person select optimal products and services.
Retail Salesperson, 09/2018 to 01/2019
Bridgestone Corporation – Alcoa, TN,
Bridgestone Corporation – Alcoa, TN,
- Recommended merchandise to customers based on needs and preferences.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Helped customers select products best fitting personal needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Scored in top [Number]% of team sales, averaging over $[Number] annually.
- Identified customer needs and adjusted product offering to align with opportunities.
Retail Sales Associate Cashier, 07/2016 to 01/2019
Aaa Mid-Atlantic – Beavercreek, OH,
Aaa Mid-Atlantic – Beavercreek, OH,
- Followed company safety regulations to maintain safe work environment.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Ordered new product to keep popular items well-stocked.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Delivered consistent and dedicated service through front-end customer engagement.
- Processed customer purchases and returns via cash and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Worked closely with front-end staff to assist customers.
- Counted cash at end of shift and prepared bank deposits.
- Maintained clean, orderly and well-stocked register area.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Kept store presentable with regular cleaning and organization.
Education and Training
Associate of Arts: , Expected in 06/2020
Irvine Valley College - Irvine, CA
Irvine Valley College - Irvine, CA
: , Expected in 06/2016
Woodbridge High School - Irvine, CA
Woodbridge High School - Irvine, CA
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Resume Overview
School Attended
- Irvine Valley College
- Woodbridge High School
Job Titles Held:
- Shift Supervisor
- Bakery Clerk
- Retail Salesperson
- Retail Sales Associate Cashier
Degrees
- Associate of Arts
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