Shift Supervisor resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

  • Labor and Food Cost Control
  • Regulatory Compliance
  • Budget Adherence
  • Shift Scheduling
  • Performance Monitoring
  • Staff Supervision
  • Inventory Assessment
  • Safety Procedures
  • Team Collaboration and Leadership
  • Coordinating Daily Operations
  • Verbal and Written Communication
  • Problem-Solving
  • Continuous Improvement
  • Work Planning and Prioritization
  • Cash Handling Ability
  • Equipment Maintenance
  • Purchasing and Procurement
  • Conflict Resolution
  • Active Listening
  • Flexible Schedule
  • Equipment Operation
  • Assigning Work
  • Inventory Management Software
  • Customer Service
  • Relationship Building
  • Critical Thinking
  • Coaching and Mentoring
  • Production Planning
  • Decision Making
  • Safety Awareness
  • Interpreting Job Specifications
Shift Supervisor, 10/2020 to Current
GardaworldJefferson, VA,
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Reinforced rules to promote superior employee performance.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Taught staff upselling techniques to meet revenue targets.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
Bakery Clerk, 10/2019 to 10/2020
Wegmans Food MarketsZebulon, NC,
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Placed special orders or called other stores to find desired items.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Personalized cakes by writing desired words or adding other customizations.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Listened to guests to understand needs and help each person select optimal products and services.
Retail Salesperson, 09/2018 to 01/2019
Bridgestone CorporationAlcoa, TN,
  • Recommended merchandise to customers based on needs and preferences.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers select products best fitting personal needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Scored in top [Number]% of team sales, averaging over $[Number] annually.
  • Identified customer needs and adjusted product offering to align with opportunities.
Retail Sales Associate Cashier, 07/2016 to 01/2019
Aaa Mid-AtlanticBeavercreek, OH,
  • Followed company safety regulations to maintain safe work environment.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Ordered new product to keep popular items well-stocked.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Delivered consistent and dedicated service through front-end customer engagement.
  • Processed customer purchases and returns via cash and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Worked closely with front-end staff to assist customers.
  • Counted cash at end of shift and prepared bank deposits.
  • Maintained clean, orderly and well-stocked register area.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Kept store presentable with regular cleaning and organization.
Education and Training
Associate of Arts: , Expected in 06/2020
Irvine Valley College - Irvine, CA
: , Expected in 06/2016
Woodbridge High School - Irvine, CA

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Resume Overview

School Attended

  • Irvine Valley College
  • Woodbridge High School

Job Titles Held:

  • Shift Supervisor
  • Bakery Clerk
  • Retail Salesperson
  • Retail Sales Associate Cashier


  • Associate of Arts

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