Shift Supervisor resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
  • Reliable Shift Supervisor bringing 3 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
  • Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
  • Positive and upbeat Shift Supervisor knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
  • High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 3-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
  • Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
  • Note-taking of teachers daily lesson for purposes of sharing Assisted teacher with any tasks assigned
  • Made copies of document (2 years)
  • Maintained cleanliness of facility by sweeping and mopping Assisted in washing clothing items left
  • For drop off Cleaned the inside of the dyers Dispose of trash Greeted customer upon arrival, help
  • Answer any question they had (2 years)
  • Surveillance
  • Computer Skills
  • Time Management
  • Data Entry
  • Supervising experience
  • Security
  • Good listening skills
  • Self-motivated
  • Organized
  • Friendly demeanor
  • Dependable
  • Documentation and Reporting
  • Inventory Assessment
  • Interpreting Job Specifications
  • Shift Scheduling
  • Work Planning and Prioritization
  • Performance Monitoring
  • Verbal and Written Communication
  • Safety Procedures
  • Team Collaboration and Leadership
  • Coordinating Daily Operations
  • Problem-Solving
  • Staff Supervision
  • Safety Awareness
  • Hiring and Training
  • Conflict Resolution
  • Production Planning
  • Flexible Schedule
  • Decision Making
  • Critical Thinking
  • Coaching and Mentoring
  • Customer Service
  • 3 Years of DHS Cares Experience
04/2020 to Current Shift Supervisor Marsden Holding Llc | Okabena, MN,
  • Supervising other staff working the same shift
  • Conducting or supervising regular inspections of the facility, including all sleeping areas
  • Ensuring the safety of all shelter residents
  • Supervising the safety and incident reporting systems and overseeing liaison with DHS security staff as necessary
  • Collaborating with therapeutic community shift supervisor to ensure safety of clients and maintaining a positive working relationship with any social service subcontractors at the facility
  • Supervising intake, bed assignments, and related client service activities
  • Significant experience working in residential facilities.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Reinforced rules to promote superior employee performance.
  • Monitored security and enforced loss prevention strategies during shift.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Hired, trained and managed staff of [Number] associates.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Analyzed security bulletins, gathering information on software vulnerabilities and patches.
  • Interviewed and hired security personnel with strong skill sets and expertise.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Developed and implemented training procedures for newly hired personnel.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Assessed company security risks and developed actionable solutions to be presented to management.
12/2019 to 04/2020 Assistant Supervisor Glacier Bancorp | Orem, UT,
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Filed paperwork and submitted reports to upper management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Oversaw employee supervision, client satisfaction, contract management and daily work.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Increased volume of work while maintaining high level of accuracy and quality.
  • Updated policies and procedures to maximize team efficiency and productivity.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
05/2019 to 11/2019 Security Guard Lifepoint Hospitals | Livingston, TN,
  • Diffuse problems
  • Escorting clients
  • Locker search
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored access control systems and key code records for suspicious activities.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
05/2017 to 05/2019 Cashier/Cleaner Pontoon Solutions | Jacksonville, FL,
  • Maintained cleanliness of facility by sweeping and mopping
  • Assisted in washing clothing items left for drop off
  • Cleaned the inside of the dyers
  • Dispose of trash
  • Greeted customer upon arrival, help answer any question they had
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.
04/2014 to 04/2017 Administrative Assistance Monroe High School Bronx | City, STATE,
  • Note-taking of teachers daily lesson for purposes of sharing
  • Assisted teacher with any tasks assigned
  • Made copies of document
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Education and Training
Expected in 06/2011 High School Diploma | Monroe High School, New York, NY, GPA:
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Assistant Supervisor to Shift Supervisor , in less than 12-months.
  • F-02 License
  • F-80 License
  • CPI Blue Card
  • CPR First Aid AED certification
  • Driver License
  • Security Guard

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Resume Overview

School Attended

  • Monroe High School

Job Titles Held:

  • Shift Supervisor
  • Assistant Supervisor
  • Security Guard
  • Cashier/Cleaner
  • Administrative Assistance


  • High School Diploma

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