shift supervisor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Positive and upbeat Supervisor with solid background in Team-based environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

  • Customer-oriented
  • Labor and food cost control
  • Experienced in cash, inventory,and team- based operations
  • Cash handling ability
  • Safety awareness
  • Goal-oriented
  • Leadership
  • Quality assurance controls
  • Continuous improvements
  • Productivity improvement specialist
  • Process improvement strategies
  • Workforce training
Shift Supervisor, 07/2013 - Current
Green Thumb Industries (Gti) Toledo, OH,
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Telemarketing Sales Representative, 01/2013 - 06/2013
Tti, Inc. Fort Worth, TX,
  • Resolved average of 20-30 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Reached out to more than 1000 potential accounts each month.
  • Gave information about available products and services including membership details and purchase advantages.
  • Responded to questions with knowledgeable responses.
  • Collaborated with management to resolve concerns and problem calls.
  • Made appointments with interested customers according to schedule availability.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Broke down objections using friendly, persuasive strategies.
  • Proficient at computer dialing and computer software.
  • Made 200 calls per day.
Backroom Team Member, 01/2012 - 01/2013
The Tjx Companies, Inc. Olney, MD,
  • Sorted and moved products using conveyor system.
  • Loaded and unloaded merchandise from trucks.
  • Helped train new employees by explaining procedures and daily duties.
  • Manually lifted objects weighing up to 100 pounds.
  • Fulfilled merchandise requests by locating and pulling items.
  • Added price tags and stickers to items using pricing gun tools.
  • Stocked shelves by unloading and arranging merchandise.
  • Transported merchandise loads or pallets using forklift.
  • Counted inventory stock using Multi Use Scanner to record merchandise quantities.
  • Reported damaged goods and shipment concerns to supervisor.
  • Moved merchandise to sales floor using dollies or carts.
  • Organized goods on stockroom shelves for safe storage.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Unloaded incoming trucks and stocked merchandise in correct storage areas.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Helped customers load bulky and heavy items into vehicles after purchase.
  • Kept stockroom clean and neat for maximum productivity.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Line Cook, 05/2011 - 11/2011
Oakmont Management Group Orange, CA,
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Kept stations stocked and ready for use to maximize productivity.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Created approximately 4-5 orders simultaneously during busy periods.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
Education and Training
Bachelor of Science: , Expected in
The New England Institute Of Art - Brookline, MA
Status -
  • Servsafe, Au Bon Pain - 2017

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Resume Overview

School Attended

  • The New England Institute Of Art

Job Titles Held:

  • Shift Supervisor
  • Telemarketing Sales Representative
  • Backroom Team Member
  • Line Cook


  • Bachelor of Science

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