shift supervisor resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced operation leader knowledgeable about DHS practices and policy requirements in Commercial hotels. Directs and motivates operation employees to accomplish challenging performance and quality objectives. Successful at keeping employee job satisfaction high while promoting safety and compliance.

  • Inventory control and record keeping
  • Conflict resolution techniques
  • Staff Management
  • Document management
  • Business administration
  • Cash Handling Expertise
  • Safety Understanding
University of Phoenix Arizona City, AZ, Expected in 06/2013 Associate Degree in Management : Human Service Management - GPA :
  • (CARES) Client Assistance and Rehousing Enterprise Proficiency
  • First Aid/CPR Certified
  • Mandated Reporter Certificate
  • Naloxone Certificate
  • Food Handlers Certificate
  • F-80 Certification
Work History
Coen Markets, Inc. - Shift Supervisor
Trafford, PA, 07/2018 - Current
  • Maintained a clean and well-organized operation office and good service areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Complied with DHS/CCS standards of service and quality in daily operations.
  • Built performance-oriented culture with hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Reviewed operation documentation such as invoices and daily paperwork for accuracy and compliance.
  • Located and resolved problems with team performance to maintain consistent quality levels for the operation department.
  • Enforced and optimized operation policies to maintain efficiency and responsiveness to provide service for families.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Assigned operational tasks based upon experience and knowledge.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Central Maine Medical Center - Residential Aide
Fryeburg, ME, 10/2016 - 07/2018
  • Participated in house meetings and helped families build important daily life skills such as housekeeping and laundry.
  • Established efficient workflow processes, monitored daily operations productivity and implemented modifications to improve overall effectiveness of personnel and assignments.
  • Kept clients arrival packets and operation records organized for easy updating and retrieval by Director level staff.
  • Interpreted management directives to define and document the operation staff policies and procedures.
  • Supervised 100-200 residents within a commercial facility and ensured a safe environment.
  • Conducted resident wellness checks hourly to check health and safety status.
  • Provided crisis intervention services to families at my facility.
  • Improved office operations by documenting client correspondence, operation records and data communications.
  • Improved client relations through the application of conflict resolution and problem-solving skills.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Director level staff.
  • Sanitized office equipment with proper cleaning products after each client received services to reduce instances of infection.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve my Customer Service and Management skills.
  • Documented and submitted information to Director level staff about incidents, family events and client complaints.
  • Documented residents behavior in terms of facility violations, attendance record and eating patterns in the Logbook.
  • Monitored and maintained cleanliness, sanitation, and organization of operation and food service areas.
  • Interacted kindly with families and displayed a positive attitude, resulting in the establishment of a long-term, professional relationships.
  • Prepared and served meals and snacks according to the food menu.
Salvation Army Usa - Customer Service Associate
Middletown, NY, 04/2015 - 10/2017
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Shift Supervisor
  • Residential Aide
  • Customer Service Associate


  • Associate Degree in Management

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