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Shift Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and

written and oral communication. Received multiple awards for excellence in customer service.

Recognized skills in mentoring, mediating between employees, and in leading team projects. Strong

interpersonal skills with certification in employee mediation and teambuilding.

Skills

Cash Handling, customer service, retail sales, training, food service, operations management, strategic planning, inventory control and record keeping

Work History
06/2018 to Current
Shift Supervisor Pizza Hut Port Allen, LA,

Maintains a calm demeanor during periods of high volume or unusual events to keep store

operating to standard and to set a positive example for the shift team.

Anticipates customer and store needs by constantly evaluating environment and customers for cues.

Communicates information to manager so that the team can respond as necessary to create the Third

Place environment during each shift.

Assists with new partner training by positively reinforcing successful performance and giving

respectful and encouraging coaching as needed.

Provides feedback to store manager on partner performance during shift.

Contributes to positive team environment by recognizing alarms or changes in partner morale and

performance and communicating them to the store manager.

Creates a positive learning environment by providing clear, specific, timely and respectful coaching

and feedback to partners on shift to ensure operational excellence and to improve partner

performance.

Develops positive relationships with shift team by understanding and addressing individual

motivation, needs and concerns.

Executes store operations during scheduled shifts.

Organizes opening and closing duties as assigned.

Follows Starbucks operational policies and procedures, including those for cash handling and safety

and security, to ensure the safety of all partners during each shift.

Follows all cash management and cash register policies and ensures proper cash management

practices are followed by shift team.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering

to all recipe and presentation standards.

Follows health, safety and sanitation guidelines for all products.

10/2016 to 06/2018
Shift Supervisor Pizza Hut Powell, WY,

Maintains a calm demeanor during periods of high volume or unusual events to keep store

operating to standard and to set a positive example for the shift team.

Anticipates customer and store needs by constantly evaluating environment and customers for cues.

Communicates information to manager so that the team can respond as necessary to create the Third

Place environment during each shift.

Assists with new partner training by positively reinforcing successful performance and giving

respectful and encouraging coaching as needed.

Provides feedback to store manager on partner performance during shift.

Contributes to positive team environment by recognizing alarms or changes in partner morale and

performance and communicating them to the store manager.

Creates a positive learning environment by providing clear, specific, timely and respectful coaching

and feedback to partners on shift to ensure operational excellence and to improve partner

performance.

Develops positive relationships with shift team by understanding and addressing individual

motivation, needs and concerns.

Executes store operations during scheduled shifts.

Organizes opening and closing duties as assigned.

Follows Starbucks operational policies and procedures, including those for cash handling and safety

and security, to ensure the safety of all partners during each shift.

Follows all cash management and cash register policies and ensures proper cash management

practices are followed by shift team.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering

to all recipe and presentation standards.

Follows health, safety and sanitation guidelines for all products.

08/2015 to 10/2016
Barista Universal Orlando Orlando, FL,

Greet customers as they arrive and take their orders in a timely manner.

Receive payment and process cash and or credit card.

Initiate in dialogue with the customer as part of customer service.

Provide customers with information about specials and or new items.

Provide customers with information on drinks when they inquire what ingredients are in a specific

drink.

Prepare the drinks in front of customer in a quick and timely manner.

Ensure the cleanliness and sanitation of the work area.

Make sure all coffee blends are available always.

Works as team member on the bar to provide the best customer service possible.

Help to put away load when it is delivered to the store and keep up labeling dates.

Help with inventory and ordering for the store.

Prepared store with seasonal and holiday merchandising.

03/2015 to 08/2015
Hardlines Team Member Target City, STATE,

Greet customers in a timely fashion while quickly determining their needs.

Respond to customer questions and requests in a prompt and efficient manner.

Contacted other stores locations to determine merchandise availability.

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.

Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.

Education
Expected in
High School Diploma:
GSN - ,
GPA:

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64Fair

Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • GSN
Job Titles Held:
  • Shift Supervisor
  • Shift Supervisor
  • Barista
  • Hardlines Team Member
Degrees
  • High School Diploma