Energetic team leader with solid record of accomplishment in all types of settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.
Skills
Food production
Icing techniques
Adaptive and creative
Excellent customer service skills
Employee training
Management
Cleanliness and sanitation
Equipment safety
Sales proficiency
Guest relations
Attention to detail
Prioritizing
Effective trainer
Inventory control
Written communication
Forecasting and planning
Customer service oriented
Adaptability
Team leadership
Multitasking
Quick learner
Service industry background
Strong communication skills
Ordering and invoicing
Strong work ethic
Critical Thinking
Integrity
Telephone skills
Organization skills
Memorization and recall
Verbal and written communication
MS Office proficiency
Cash Handling Expertise
Safety Understanding
Inventory control and record keeping
Work History
Shift Supervisor, 09/2020 - Current Bartell Drugs – Des Moines, WA,
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied security, safety and loss prevention strategies during shifts.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Completed store opening and closing procedures, including setting up registers and checking products.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Regulated pricing, inventory count and supply during shift hours.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Analyzed equipment breakdowns using various troubleshooting methods.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Trained new employees and delegated daily tasks and responsibilities.
Coached team members in techniques necessary to complete job tasks.
Worked with customers to define cake vision based on color, theme, size and price.
Managed material inventory and ordered new materials when needed.
Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
Kept work area safe and sanitized by washing utensils, tools and countertops.
Served a number of customers daily with professional and effective customer service.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Replenished and rotated food items, following correct food cooling and storage procedures.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Created appealing food arrangements for party trays and specialized orders.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Used downtime to prepare ingredients and restock supplies for expected busy periods.
Calculated total items needed to assemble party trays and placed orders for inventory.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Greeted customers at deli counter to fulfill requests and answer questions.
Listened carefully to customer instructions and prepared orders according to those preferences.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Museum Docent, 04/2016 - 08/2016 Flamingo Gardens – City, STATE,
Organized museum entryways and walkways to maintain inviting and educational atmospheres.
Supported security staff members by monitoring exhibits and guest safety.
Memorized museum history and layouts to provide comprehensive and top notch guest services.
Developed tour strategies to highlight museum's permanent collection and increase visitor satisfaction.
Led visitors on daily guided tours and answered questions accurately.
Maintained knowledge of museum topics by studying new artifacts and exhibits.
Maintained safety and security of all youth under care.
Education
Bachelor of Science: Digital Film Making, Expected in - Los Angeles Film School - City Of Los Angeles, CA, GPA:
High School Diploma: , Expected in 06/2016 - Cypress Bay High School - Weston, FL GPA:
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