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shift supervisor resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Reliable Shift Supervisor bringing [Number] years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Positive and upbeat [Job Title] knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over [Number]-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.

Attentive Shift Leader with [Number] years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Skills
  • Experienced in [Type] operations
  • Revenue quotas
  • Hiring and training
  • Safety awareness
  • Team Supervision
  • Issue resolution
  • Solutions development
  • Staff retention
Experience
Shift Supervisor, 01/2023 to Current
NovolexRancho Cucamonga, CA,
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Collaborated with team members to improve performance and implement training updates.
  • Taught staff upselling techniques to meet revenue targets.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Assessed reports and adjusted workflows to realign with targets.
Customer Service Associate, 03/2019 to 04/2021
Xero ShoesDenver, CO,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Customer Service Representative, 02/2017 to 01/2018
KemperBay Pines, FL,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier, 06/2016 to 01/2017
Floor & DecorMonona, WI,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
Education and Training
High School Diploma: , Expected in 05/2013 to Hapeville Charter Career Academy High School - Atlanta, GA
GPA:

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Resume Overview

School Attended

  • Hapeville Charter Career Academy High School

Job Titles Held:

  • Shift Supervisor
  • Customer Service Associate
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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