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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Professional Summary

I am a self-motivated individual bringing proven leadership, organizational and customer relations skills. I am capable of using critical thinking skills to solve problems and stay on task to handle diverse business requirements.

Skills
  • Conflict resolution techniques
  • Cash Handling Expertise
  • Inventory control and record keeping
Work History
Shift Supervisor05/2014 to Current
Company Name – City, State
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Helped store management meet standards of service and quality in daily operations.
  • Applied security, safety and loss prevention strategies during shifts.
  • Responded to and resolved customer questions and concerns.
  • Conducted daily inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Revitalized DSD area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered successful training to more than 15 employees during 6 year tenure, educating on successful work processes and productivity strategies.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed bi-weekly payroll for 7 employees.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Supervised and guided new employees on register and store maintenance and responded quickly to questions, which improved understanding of job responsibilities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interceded between employees and customers during arguments and diffused tense situations by employing separating them and calmly listening to and addressing their issues.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Prepared daily cashflow and Inventory reports to assist business leaders with key decision making and strategic operational planning.
Shift Manager12/2003 to 04/2014
Company Name – City, State
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Achieved substantial up selling by using market expertise and business knowledge to make proactive decisions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
Residential Director12/2012 to 03/2013
Company Name – City, State
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Solved grievances and complaints by collaborating with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Supported personal needs of residents dealing with diverse conditions.
  • Promoted positive relations between residents and staff.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma05/2005James Madison High School- City
Associate of Applied Arts: Studio Arts, Minor in TeachingUniversity of Mary Hardin-Baylor- City, State
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Resume Overview

School Attended

  • James Madison High School
  • University of Mary Hardin-Baylor

Job Titles Held:

  • Shift Supervisor
  • Shift Manager
  • Residential Director

Degrees

  • High School Diploma 05/2005
    Associate of Applied Arts : Studio Arts, Minor in Teaching

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