Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Professional Summary
I am a self-motivated individual bringing proven leadership, organizational and customer relations skills. I am capable of using critical thinking skills to solve problems and stay on task to handle diverse business requirements.
Skills
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Work History
Shift Supervisor05/2014 to Current
Quadgraphics – Katy , TX
Quadgraphics – Katy , TX
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
- Conducted daily inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Revitalized DSD area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered successful training to more than 15 employees during 6 year tenure, educating on successful work processes and productivity strategies.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Completed bi-weekly payroll for 7 employees.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Supervised and guided new employees on register and store maintenance and responded quickly to questions, which improved understanding of job responsibilities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Interceded between employees and customers during arguments and diffused tense situations by employing separating them and calmly listening to and addressing their issues.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Prepared daily cashflow and Inventory reports to assist business leaders with key decision making and strategic operational planning.
Shift Manager12/2003 to 04/2014
Consolidated Container Company Llc – Industry , CA
Consolidated Container Company Llc – Industry , CA
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Achieved substantial up selling by using market expertise and business knowledge to make proactive decisions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained back-up associates and led crew members in managing operations of storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
Residential Director12/2012 to 03/2013
Help At Home – Bridgeview , IL
Help At Home – Bridgeview , IL
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma05/2005James Madison High School-
City
Associate of Applied Arts: Studio Arts, Minor in TeachingUniversity of Mary Hardin-Baylor-
City,
State
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Resume Overview
School Attended
- James Madison High School
- University of Mary Hardin-Baylor
Job Titles Held:
- Shift Supervisor
- Shift Manager
- Residential Director
Degrees
- High School Diploma 05/2005
Associate of Applied Arts : Studio Arts, Minor in Teaching
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