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Shift Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Customer-oriented
  • Cash handling ability
  • Issue resolution
  • Team Supervision
  • Continuous improvements
  • Critical thinker
  • Quick learner
  • Good work ethic
  • Dedicated
Experience
Shift Supervisor, 05/2020 to Current
Sonoco Augusta, GA,
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Resolved customer complaints and reported issues to senior management.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Collaborated with team members to improve performance and implement training updates.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Completed opening and closing duties to facilitate business operations.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Barista, 04/2019 to Current
Yakima Valley Memorial Hospital Selah, WA,
  • Operated cash register, collected payments and provided accurate change.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Maintained calm demeanor during high-volume periods and special events.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Resolved customer disputes with tact and professionalism.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Listened to customer desires and needs to recommend optimal products.
  • Maintained highest standards of conduct and service to support company reputation.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Greeted guests with pleasant smile and superior customer service.
Staff Member, 11/2017 to 04/2019
Regal Cinemas Corporation Auburn, CA,
  • Completed regular and thorough cleaning of equipment, floors and furniture.
  • Processed payments, issued receipts and provided change.
  • Maintained positive working relationship with fellow staff and management.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Built and maintained effective working relationships with peers and upper management.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Met incoming customers pleasantly and offered support and service.
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Responded to guest questions about current facility events and future offerings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Crew Member, 02/2015 to 06/2017
Mister Carwash Gallatin, TN,
  • Upheld high standards of productivity and quality in all areas of operations.
  • Drove team success by completing assigned task quickly and accurately.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Complied with company service standards, including inventory and cash control procedures.
Education and Training
High School Diploma: , Expected in 2013
to
North Ridgeville High School - North Ridgeville, OH
GPA:
Associate of Arts: , Expected in 05/2016
to
Lorain County Community College - Elyria, OH
GPA:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • North Ridgeville High School
  • Lorain County Community College
Job Titles Held:
  • Shift Supervisor
  • Barista
  • Staff Member
  • Crew Member
Degrees
  • High School Diploma
  • Associate of Arts

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