Shift Supervisor, 04/2018 to 02/2019 Advantage Solutions – King Of Prussia, PA,
Assigned tasks to employees.
Oversaw opening and closing of store.
Monitored employee work habits and made sure tasks were completed in a timely fashion.
Kept work area clean and organized.
Welcomed customers in a retail setting.
Addressed and resolved customer complaints.
Responded quickly and practically to emergencies, crises, or unexpected problems during the shift.
Ensured that customers are satisfied and find what they are looking for.
Restocked merchandise.
Took and handled store inventory.
Counted out registers at shift's end and handled cash deposits and safe counting.
Ensured that inventory was accounted for.
Cashier, 02/2009 to 09/2009 The University Of Kansas Hospital – Hays, KS,
Greeted customers entering store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Answered questions regarding store and products.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance cleaning while providing
excellent customer service.
Assisted customers with store and product complaints.
Received multiple reviews acknowledging my level of dedication to excellent customer service.
Guaranteed positive customer experiences and resolved all customer complaints.
Directed calls to appropriate individuals and departments.
Accurately balanced cash drawer after every shift.
Built long-term customer relationships and advised customers on purchases and promotions.
Customer Service Representative, 02/1995 to 10/2008 Allied Universal Security – Palmyra, PA,
Interacted with customers and retail buyers to expedite orders.
Provided daily support as company's customer service representative.
Promptly responded to general
inquiries from members, staff and clients via mail, e-mail and fax.
Managed wide variety of customer service and administrative task to resolve customer issues quickly
and efficiently.
Handled daily heavy flow of paperwork and cooperated with the accounting
departments on invoicing and shipping problems.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy,
and resolving problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed quality communication, customer support and product representation for each client.
Restocked inventory every month and reviewed cash operation data
to verify proper replenishment.
Answered customer questions regarding store merchandise, department information and pricing.
Built long-term customer relationships and advised customers on purchases and promotions.
Accurately balanced cash drawer after every shift.
Provided and elevated customer experience to
generate clientele.
Education
Bachelor's: Psychology, Expected in 2017 Capella University - , GPA:
Associates Degree: Business Management, Expected in 2012 Art of Business University Of Phoenix - , GPA:
Summary
Motivated customer service representative with over 15+ years retail and customer service experience
in a past-paced environment. Dedicated customer service representative with motivation to maintain
customer satisfaction and contribute to company success. Personable and responsible Cashier with
15+ years of experience working in fast-paced environments. Solid team player with great positive
attitude. Friendly sales associate with over 15 years experience working in diverse retail and customer
service environments.
#readytowork
Authorized to work in the US for any employer
Highlights
Microsoft
Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
Multi-Task
Management
Proof Reading, Reading Comprehension
Type [50] WPM (5 years)
Retail Sales
Customer Service
Data Entry
Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_assignment/gdtfzqi1xrhsqflj
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