Shift Supervisor Resume Example

Skills

Dependable, responsible contributor committed to excellence and Success.
Highly motivated self-starter who takes initiative with minimal Supervision.
Productive worker with solid work ethic who exerts optimal effort in Successfully completing tasks.
Excellent ability to work alongside multiple personalities
Strong Creativity

Resourceful team player who excels at building trusting relationships with customers and colleagues.
Active listener who's receptive to feedback.
Strong ability to facilitate teamwork within a group.
Sales driven with focus on customers.
Does well with processes and procedures

Education and Training

2019Paul Mitchell SchoolRockville, MD

2015Fashion Institute Of TechnologyManhattan, NYCompleted Courses included: -Advertising and Promotion -Team Development Workshop -Excel for Business -Fashion Business Practices -Case studies in Fashion Marketing -Strategies of Selling

2015High school Diploma: New Rochelle High SchoolNew Rochelle, NY

SHIFT SUPERVISOR

Summary

Experienced Supervisor goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 6-year background in retail and customer service industry. Focused on helping team members exceed performance targets.

Outgoing receptionist with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Experience

Starbucks - Shift SupervisorGermantown, MD01/2018 - Current

Daily operations included banking, customer service, cleaning, and assisting customers with complaints.
Deploy partners to make sure they're in the right position to better serve the customer, and to able to support my team and ﬂex during peak hours.
Follow cash management procedures and assist store manager in QASA audits.
Perform needed daily deep cleaning and inventory counts to make sure store is clean, safe and ready.
Made sure all operations adhere to the guidelines set forth by the corporate offices.
Identified source of equipment malfunctions by using various troubleshooting methods.
Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Resolved customer complaints and reported issues to senior management.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Completed opening and closing duties to facilitate business operations.
Created and improved daily operational plans including production schedules and optimizing task flows.
Assisted upper management with daily operations to meet standards of service and quality.

Bubbles Salons - Front Desk ReceptionistGermantown, MD03/2019 - 04/2020

Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Arranged special accommodations for guests to maintain optimal satisfaction.
Successfully booked appointments to allow sufficient time for all services requested.
Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
Advised customers of seasonal promotions to create rapport and improve sales.
Inputted client information into booking system accurately and completely to chart sales metrics.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Organized online bookings and processed online payments.

La Petite Academy - Daycare Assistant TeacherGermantown, MD08/2019 - 03/2020

Organized and led activities to promote physical, mental and social development.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Supervised circle time, free play, outside play and learning and developmental activities.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Starbucks, Barista - Barista TrainerGermantown, Manhattan, MD, NY10/2014 - 01/2018

Proactively worked with multiple levels of upper management to ensure high quality customer service was maintained and presented to each customer.
Greeted each customer with a warm smile and positive attitude, even at early hours of the day.
Demonstrated accuracy and integrity during customer transactions.
Applied knowledge of coffee bean varieties, roasts, and popular drinks to guide customers to selections, up selling where possible.
Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.

Resume Overview

Companies Worked For:

Starbucks
Bubbles Salons
La Petite Academy
Starbucks, Barista

School Attended

Paul Mitchell School
Fashion Institute Of Technology
New Rochelle High School

Job Titles Held:

Shift Supervisor
Front Desk Receptionist
Daycare Assistant Teacher
Barista Trainer

Degrees

High school Diploma :

Resume Score: 80%

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