Shift Supervisor Resume Example Starbucks

SHIFT SUPERVISOR

Professional Summary

I am an energetic team leader with solid record of accomplishment in customer service settings. I consistently uphold safety standards, satisfy customer needs and maintain inventory controls. I work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets. I am very personable, enjoying interactions with customers, and thrive in a fast-paced and organized environment.

Skills

Cash Handling Expertise
Store Management
Inventory control and record keeping
Store opening/closing procedures
Money handling
Time management strength
Multi-tasking skill

Safety Understanding
Business Development
Staff Scheduling
Stocking and replenishing
Cash register operation
Stock management

Work History

Shift Supervisor, 07/2018 to Current
Starbucks – Portland, OR

Helped store management meet standards of service and quality in daily operations.
Completed store opening and closing procedures, including setting up registers and checking products.
Developed and enhanced job assignments for team, planned production schedules and strengthened organization of task flows.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Oversaw, coached and evaluated up to 20 Starbucks employees.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Responded to and resolved customer questions and concerns.
Maintained supply levels in counter and customer areas to meet typical demands.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Cultivated ability to recall customers' names and address each by name.
Maintained regular and consistent attendance and punctuality.
Trained new team members with positive reinforcement and respectful, encouraging coaching.

Food and Beverage Cashier, 08/2017 to 05/2018
Mama Jean's Natural Market – Springfield , MO

Performed shift change tasks each day to keep store efficient and neat.
Provided customers with information on specials and discount deals.
Maintained clean, sanitized and well-organized food preparation zones.
Operated and sanitized kitchen and food preparation equipment.
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted cash in register drawer at beginning and end of shift.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Prepared beverages and filled food orders for customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Cashier , 11/2014 to 03/2017
Columbia International University – Columbia, SC

Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked prices for customers and processed items sold by scanning barcodes.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Server, 05/2015 to 08/2015
Aviary Cafe And Creperie – Springfield, MO

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Education

Bachelor of Science: English , 04/2017
Columbia International University - Columbia, SC

Resume Overview

Companies Worked For:

Starbucks
Mama Jean's Natural Market
Columbia International University
Aviary Cafe And Creperie

School Attended

Columbia International University

Job Titles Held:

Shift Supervisor
Food and Beverage Cashier
Cashier
Server

Degrees

Bachelor of Science : English , 04/2017

Shift Supervisor Resume Example

Resume Score: 80%

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