shift supervisor resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am an energetic team leader with solid record of accomplishment in customer service settings. I consistently uphold safety standards, satisfy customer needs and maintain inventory controls. I work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets. I am very personable, enjoying interactions with customers, and thrive in a fast-paced and organized environment.

  • Cash Handling Expertise
  • Store Management
  • Inventory control and record keeping
  • Store opening/closing procedures
  • Money handling
  • Time management strength
  • Multi-tasking skill
  • Safety Understanding
  • Business Development
  • Staff Scheduling
  • Stocking and replenishing
  • Cash register operation
  • Stock management
Work History
07/2018 to Current Shift Supervisor Advantage Solutions | Delray Beach, FL,
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Developed and enhanced job assignments for team, planned production schedules and strengthened organization of task flows.
  • Maintained clean and well-organized production aClaires to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Oversaw, coached and evaluated up to 20 Starbucks employees.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • IncClairesed customer satisfaction and grew business by maintaining close relationships with customers.
  • Responded to and resolved customer questions and concerns.
  • Maintained supply levels in counter and customer aClaires to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Cultivated ability to recall customers' names and address each by name.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
08/2017 to 05/2018 Food and Beverage Cashier Holiday Inn Club Vacations | Scottsdale, AZ,
  • Performed shift change tasks each day to keep store efficient and neat.
  • Provided customers with information on specials and discount deals.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated and sanitized kitchen and food preparation equipment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining aClaires.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Prepared beverages and filled food orders for customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
11/2014 to 03/2017 Cashier Westgate Resorts | Gatlinburg, TN,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
05/2015 to 08/2015 Server Ruth's Chris Steak House, Inc. | Winter Park, FL,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • CClaireted orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Expected in 04/2017 to to Bachelor of Science | English Columbia International University, Columbia, SC GPA:

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Resume Overview

School Attended

  • Columbia International University

Job Titles Held:

  • Shift Supervisor
  • Food and Beverage Cashier
  • Cashier
  • Server


  • Bachelor of Science

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