Shift Supervisor resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced Office Management and Administration Professional with 9 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Accomplishments
Supervised team of 40 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved Operating issues which led to daily operations becoming more successful.
Received employee of the month multiple times.
Skills
Cash Handling Expertise
Store Management
Strategic Planning
Inventory control and record keeping
Report analysis
Goal-setting
New hire on-boarding
Relationship development
Business operations
Stock organization
Cash register operations
Inventorying products
Coaching and mentoring
Product knowledge
Reports and documents
Written and verbal communication
Time management skills
Priority Management
Team Building
Sales and marketing
Safety Understanding
Conflict resolution techniques
Search Engine Optimization
Microsoft Office proficiency
Office administration
Leadership training
Supervision
Team management
Food Safety
Telephone etiquette
Order monitoring
Product restocking
Staff Training
Security Monitoring
Customer Relations
Multi-tasking ability
Inventory management
Leadership
Staff training and development
Staffing and scheduling
Work History
Shift Supervisor, 02/2018 to 06/2020 Sbarro – Dallas, TX,
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Helped store management meet standards of service and quality in daily operations.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Supervised and guided new employees on Barista responsibilities and Training and responded quickly to questions, which improved understanding of job requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Site Supervisor , 09/2013 to 08/2017 Algonquin – Surprise, AZ,
Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Evaluated team member strengths and assigned tasks based upon expertise and background.
Developed work schedules for all team members to maximize shift coverage.
Initiated onsite safety program and properly trained all team members, decreasing injuries by 0%
Production Assistant, 12/2011 to 08/2012 Isa – New Providence, NJ,
Reviewed activities for production team to complete tasks on time.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Created timetables and production commitments using data from sales forecasts.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Maintained maximum organization and productivity by properly sorting project components on work tables.
Created reports and documents while submitting production paperwork on time.
Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
Input data in Datatrac to create updated status reports for quick reference of project progress and deadlines.
Education
Diploma : , Expected in 06/2011 Rim of The World Senior High School - Lake Arrowhead, CA GPA:
Associates : Criminal Justice, Expected in 09/2014 San Joaquin Valley College - Ontario Ca , GPA:
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