shift supervisor resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable and dedicated individual with a positive attitude and genuine passion to always maintain customer satisfaction and contribute to company success. Highly adaptable to addressing diverse customer needs with a proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skilled at building positive relationships and focusing attention on clients needs while always maintaining professionalism. Communicative and team-oriented with Computer knowledge and a proven passion for always delivering the best customer service possible.

Education and Training
Expected in 06/2013 to to HIGH SCHOOL DIPLOMA | JOHN SWETT HIGH SCHOOL, 1098 Pomona St, Crockett, CA 94525, GPA:
  • Graduated with a 3.1 GPA
  • Customer Service and Rapport
  • Friendly, Positive Attitude
  • People Skills
  • Verbal and Written Communication
  • Team Collaboration and Leadership
  • Structured Thinking and Active Listening
  • Courteous and Respectful with Strong Service Mindset
  • Training Experience
  • Computer knowledge
  • Creative Thinking and Efficient Problem Solving
  • Relationship Building
  • Phone and Email Etiquette
  • Calm and Professional Under Pressure
  • Strong Interpersonal Communication Skills
  • Scheduling and Appointment Setting
  • Self-Directed
  • Integrity and Honesty
  • Recordkeeping and Confidentiality
  • Flexible Schedule/Availability
  • Culturally Aware and Sensitive
  • Transactions and Cash Handling
  • Community Volunteering
  • Communicate in English and basic Spanish
09/2015 to 03/2017 Shift Supervisor Community Health System | Old Forge, PA,
  • Assigns tasks to employees, and make sure that all sales and operations run smoothly
  • Resolved customer complaints, answered customer inquiries and report to the Manager about any ongoing issues or problems
  • Reconciled daily transactions and balanced cash registers at the end of each shift
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Upheld company standards and compliance requirements for operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed daily workflow and scheduled staff
  • Supervised and completed opening and closing duties
02/2014 to 09/2015 Lead Server/Cocktail Waitress Mcdonald's | Galesburg, MI,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained and mentored front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers with special requests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Rolled silverware, cleaned and set up food stations and dining areas to prepare for next shift or large parties.
11/2013 to 01/2015 Shift Leader/Production Line Assembly Worker On Line Bindery Printing Company | City, STATE,
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Suggested operational modifications to improve quality and production times and reduce costs.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Completed accurate assembly work by positioning and aligning components.
  • Recognized defective material and reported issues to management.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
  • Kept accurate and correct records to inform management of low supply or damaged items.
  • Ability to stand for long periods of time.
  • Maintain a clean, safe and organized work area.
10/2009 to 08/2013 Drive-Thru Cashier McDonald's Restaurant | City, STATE,
  • Worked quickly to document orders, answer questions, retrieve/bag orders and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Completed opening and closing shift tasks.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Trained and mentored new cashiers.
  • Processed efficient and accurate cash, debit/credit card and gift card payments using Point-of-Sale system.
  • Cross-trained in Drive-thru, front counter and basic kitchen roles in order to provide skilled backup for team members.

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Resume Overview

School Attended


Job Titles Held:

  • Shift Supervisor
  • Lead Server/Cocktail Waitress
  • Shift Leader/Production Line Assembly Worker
  • Drive-Thru Cashier



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