Shift Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented individual offering experience and dedication to enhance customer satisfaction and business success. Diplomatic and friendly with strong dedication to company goals, ensuring return business and growing relationships. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.

  • Cash Handling Expertise
  • Safety Understanding
  • Document management
  • Negotiation
  • Revenue benchmarks
  • Search Engine Optimization
  • Conflict resolution techniques
  • Financial Management
  • Staff Scheduling
  • Staff Management
  • Inventory control and record keeping
  • Operations management
  • Project Management
Work History
SHIFT SUPERVISOR, 12/2020 to Current
Planet Fitness Farmington Hills, MI,
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Accurately completed end-of-day financial tasks of cash and card transactions daily.
  • Directed activities of team of preparing and serving food.
  • Resolved challenging customer complaints to full satisfaction, maximizing repeat business.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained compliance with company policies, objectives and communication goals.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Worked with Store/Assistant Store Managers to implement proper division of responsibilities.
  • Knowledge of state and federal food safety and OSHA guidelines
  • Engage with guests to meet and exceed their expectations based on Starbucks standards.
  • Ensure accurate stock by coordinating with management.
  • Scan, handle and move merchandise efficiently and safely, including frequent lifting or moving of merchandise up to 40 pounds.
  • Create a fun and energetic work environment that promotes team building, ensures high morale, outstanding customer service, repeat business, and high store scores.
BARISTA, 06/2018 to 12/2020
Hyatt Hotels Corp. Irmo, SC,
  • Learned new drinks and procedures first, then trained and instructed all team members on how to properly complete each, with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained equipment and performed minor repairs to keep coffee machines functioning properly.
  • Maintained regular and consistent attendance and punctuality.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized ingredients and recipes for dozens of specialty coffee, beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales and established a rapport with customers.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained store professionalism by cleaning and sanitizing work areas.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Educated staff by sharing knowledge and expertise of coffees, teas, merchandise such as new products.
  • Cultivated ability to recall customers' names and address each by name, as well as remembering personal preferences and allergy information.
  • Completed successful cash audits to correctly balance drawers at end of each shift.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
THRIFT STORE CLERK, 07/2017 to 05/2018
The Salvation Army Broadview Village Richmond, VA,
  • Greeted and assisted customers when necessary.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up displays.
  • Processed POS transactions, including checks, cash and credit purchases.
  • Prepared and submitted end-of-shift reports.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers with bagging of purchases and sometimes loading to their private vehicles .
BAGGER/CASHIER ASSISTANT, 05/2014 to 11/2017
Krogers Grocery Store City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales circulars and monitored price changes.
Bachelor of Science: Project Management & Marketing, Expected in 09/2021
Arizona State University - Tempe, AZ
Associate of Science: Social Sciences, Expected in 05/2018
Thomas Nelson Community College - Hampton, VA

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Resume Overview

School Attended
  • Arizona State University
  • Thomas Nelson Community College
Job Titles Held:
  • Bachelor of Science
  • Associate of Science

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