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Shift Supervisor Resume Example

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Jessica
Claire
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
Planet Fitness - Shift Supervisor
Hoboken, NJ, 12/2016 - 09/2018
  • Responded to and resolved customer questions and concerns
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Applied security, safety and loss prevention strategies during shifts
  • Worked with team members to improve performance and implement training updates
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures
Planet Fitness - Shift Supervisor
Holland, MI, 07/2013 - 04/2016
  • Responded to and resolved customer questions and concerns
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Applied security, safety and loss prevention strategies during shifts
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
  • Worked with team members to improve performance and implement training updates
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Kept employees operating productively and working on task to meet business and customer needs
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Delivered successful training to more than 50 employees during short tenure, educating on successful work processes and productivity strategies
99 Restaurants - Bartender
Dartmouth, MA, 07/2013 - 07/2014
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Generated higher ticket averages by training 40+ employees on suggestive up-selling techniques
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Set up bar for operation, obtained cash bank and stocked service bar
The Paradies Shop - Cashier Manager
City, STATE, 05/2012 - 07/2013
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Submitted reports to senior management to aid in business decision-making and planning
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Planned and prepared work schedules to assign 20-member team to specific tasks
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Cleaned and organized store, including checkout desk and displays
  • Mentored new sales associates to contribute to store's positive culture
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Skills
  • Guest relations management
  • Food and beverage pairings
  • To-go order preparation
  • Menu memorization
  • Guest seating arrangements
  • Order accuracy
  • Sales expertise
  • Cash handling expert
  • High-volume dining
  • Point of sale knowledge
  • Dining area cleanliness
  • Beverage preparation
  • Food sales and promotion
  • Food spoilage prevention
  • Banquet coordination
  • Communication skills
  • Ordering procedures
Education
Community College of Southern Nevada Las Vegas, NV, Expected in 2000 Associate of Science : Computer Science - GPA :
Chaparral High School Las Vegas, NV, Expected in 1995 High School Diploma : - GPA :

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Resume Overview

School Attended
  • Community College of Southern Nevada
  • Chaparral High School
Job Titles Held:
  • Shift Supervisor
  • Shift Supervisor
  • Bartender
  • Cashier Manager
Degrees
  • Associate of Science
  • High School Diploma

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