Shift Supervisor/Barista Resume Example
Love this resume?Build Your Own Now
SHIFT SUPERVISOR/BARISTA
Summary
Motivated Barista Manager leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Skills
|
|
Experience
Westmont Hospitality Group | Independence , MOShift Supervisor/Barista08/2011 - Current
- I'm currently a shift supervisor at Starbucks
- I love this job, we meet so many different types of people and really change the dynamic of someone's day with just a cup of coffee and friendly conversation.
- I've won Partner of the quarter which is what I'm most proud of.
- Reading our store reviews make me feel like I'm apart of an important team and I feel like I can also make that same impact working for you.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Collaborated with District Managers to discuss future adjustments to increase sales and operational efficiency.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Quicken Loans Arena | City , STATEFront Desk Agent09/2014 - 04/2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Computed guest billings and posted charges to room accounts.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Office Depot OfficeMax | City , STATEHead of Receiving09/2008 - 02/2012
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Received and staged incoming inventory for movement to storage or sales floor.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Collected merchandise returns from sales floor, checked price tags and hung on racks.
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Input weights, charges, discrepancies and other data in Microsoft Office.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Performed information system audits to manage internal controls and assess risks.
- Created and implemented audit program that could identify risks and assess compliance requirements.
K&P Construction | City , STATEPainter Laborer05/2008 - 07/2010
- Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
- Sprayed and brushed custom artwork on interior and exterior walls and ceilings using stencils or by following sketches.
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
- Used plaster, putty and wood filler to fill cracks, holes and gaps in joints prior to painting to promote paint durability.
- Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
- Protected exposed surfaces from harmful substances by setting up drop cloths, plastic or paper.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Covered floors before prepping, priming and painting walls and ceilings protect them from chemicals and paint.
Education and Training
John Carol University | City, StateSome College (No Degree) in Business Management
Shaker Hts High School | City, StateHigh school diploma2009
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from barista to shift supervisor, in less than 12-months
- Recognized as Employee of the Quarter multiple times for outstanding performance and team contributions.
- Won a Starbucks MUG award for resolving a serious conflict between a customer and co-worker.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Length
Resume Overview
School Attended
- John Carol University
- Shaker Hts High School
Job Titles Held:
- Shift Supervisor/Barista
- Front Desk Agent
- Head of Receiving
- Painter Laborer
Degrees
- Some College (No Degree) in Business Management
High school diploma
Similar Resumes
