, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated Barista Manager leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Responding to customer situations with sensitivity
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Assistant Manager, Safety
Retail Sales
Storage of Products
Merchandising
Money Management
Cleaning
Microsoft Office
Microsoft Word
Data Entry Software
Microsoft PowerPoint
Speaking
Active Listening
Reading Comprehension
Social Perceptiveness
Instructing
Time Management
Mathematics
Negotiation
Troubleshooting
Repairing
Painting
Safety Awareness
Interior Painting
Exterior Painting
Sealants
Decision-Making Abilities
Conference and Meeting Planning
Providing Information
Sales
Local Arts and Culture
Transportation Information
Friendly, positive attitude
Experience
11/2021 to CurrentTellerWestmont Hospitality Group | Independence, MO,
Maintained confidentiality of bank records and client information.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Adhered to financial services security and audit procedures.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Directed specific questions to appropriate branch personnel.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Built and maintained client relationships through quality, personalized interactions.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
07/2011 to CurrentShift Supervisor/BaristaQuicken Loans Arena | City, STATE,
I’m currently a shift supervisor at Starbucks
I love this job, we meet so many different types of people and really change the dynamic of someone’s day with just a cup of coffee and friendly conversation.
I’ve won Partner of the quarter which is what I’m most proud of.
Reading our store reviews make me feel like I’m apart of an important team and I feel like I can also make that same impact working for you.
Trained new employees in operational procedures and modeled duties for front and back house positions.
Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
Collaborated with District Managers to discuss future adjustments to increase sales and operational efficiency.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
09/2014 to 04/2017Front Desk AgentOffice Depot OfficeMax | City, STATE,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Computed guest billings and posted charges to room accounts.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
08/2008 to 01/2012Head of ReceivingK&P Construction | City, STATE,
Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Received and staged incoming inventory for movement to storage or sales floor.
Kept stockroom free of hazards, working efficiently and properly organized.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Collected merchandise returns from sales floor, checked price tags and hung on racks.
Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
Input weights, charges, discrepancies and other data in Microsoft Office.
Investigated inventory discrepancies to maintain recordkeeping validity.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Performed information system audits to manage internal controls and assess risks.
Created and implemented audit program that could identify risks and assess compliance requirements.
05/2008 to 07/2010Painter LaborerCompany Name | City, State,
Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
Sprayed and brushed custom artwork on interior and exterior walls and ceilings using stencils or by following sketches.
Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
Used plaster, putty and wood filler to fill cracks, holes and gaps in joints prior to painting to promote paint durability.
Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
Protected exposed surfaces from harmful substances by setting up drop cloths, plastic or paper.
Performed repairs to defects in walls by patching holes and scrapes prior at project start.
Covered floors before prepping, priming and painting walls and ceilings protect them from chemicals and paint.
Education and Training
Expected in | Business ManagementJohn Carol University, University Heights, OHGPA:
Expected in 2009High school diploma | Shaker Hts High School, Shaker Heights, OHGPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Promoted from barista to shift supervisor, in less than 12-months
Recognized as Employee of the Quarter multiple times for outstanding performance and team contributions.
Won a Starbucks MUG award for resolving a serious conflict between a customer and co-worker.
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