Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated Barista Manager leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.

  • Customer service (15+ years)
  • Assessments
  • Supervisory Skills: Motivating & Assessing Employees — Familiar
  • May 2020
  • Motivating others to achieve objectives and identifying improvements or corrective actions.
  • Full results: Familiar
  • Customer Focus & Orientation — Highly Proficient
  • May 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Assistant Manager, Safety
  • Retail Sales
  • Storage of Products
  • Merchandising
  • Money Management
  • Cleaning
  • Microsoft Office
  • Microsoft Word
  • Data Entry Software
  • Microsoft PowerPoint
  • Speaking
  • Active Listening
  • Reading Comprehension
  • Social Perceptiveness
  • Instructing
  • Time Management
  • Mathematics
  • Negotiation
  • Troubleshooting
  • Repairing
  • Painting
  • Safety Awareness
  • Interior Painting
  • Exterior Painting
  • Sealants
  • Decision-Making Abilities
  • Conference and Meeting Planning
  • Providing Information
  • Sales
  • Local Arts and Culture
  • Transportation Information
  • Friendly, positive attitude
11/2021 to Current Teller Westmont Hospitality Group | Independence, MO,
  • Maintained confidentiality of bank records and client information.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Built and maintained client relationships through quality, personalized interactions.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
07/2011 to Current Shift Supervisor/Barista Quicken Loans Arena | City, STATE,
  • I’m currently a shift supervisor at Starbucks
  • I love this job, we meet so many different types of people and really change the dynamic of someone’s day with just a cup of coffee and friendly conversation.
  • I’ve won Partner of the quarter which is what I’m most proud of.
  • Reading our store reviews make me feel like I’m apart of an important team and I feel like I can also make that same impact working for you.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
  • Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
  • Collaborated with District Managers to discuss future adjustments to increase sales and operational efficiency.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
09/2014 to 04/2017 Front Desk Agent Office Depot OfficeMax | City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Computed guest billings and posted charges to room accounts.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
08/2008 to 01/2012 Head of Receiving K&P Construction | City, STATE,
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Collected merchandise returns from sales floor, checked price tags and hung on racks.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Input weights, charges, discrepancies and other data in Microsoft Office.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Performed information system audits to manage internal controls and assess risks.
  • Created and implemented audit program that could identify risks and assess compliance requirements.
05/2008 to 07/2010 Painter Laborer Company Name | City, State,
  • Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
  • Sprayed and brushed custom artwork on interior and exterior walls and ceilings using stencils or by following sketches.
  • Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
  • Used plaster, putty and wood filler to fill cracks, holes and gaps in joints prior to painting to promote paint durability.
  • Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
  • Protected exposed surfaces from harmful substances by setting up drop cloths, plastic or paper.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Covered floors before prepping, priming and painting walls and ceilings protect them from chemicals and paint.
Education and Training
Expected in | Business Management John Carol University, University Heights, OH GPA:
Expected in 2009 High school diploma | Shaker Hts High School, Shaker Heights, OH GPA:
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from barista to shift supervisor, in less than 12-months
  • Recognized as Employee of the Quarter multiple times for outstanding performance and team contributions.
  • Won a Starbucks MUG award for resolving a serious conflict between a customer and co-worker.

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resume Strength

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School Attended

  • John Carol University
  • Shaker Hts High School

Job Titles Held:

  • Teller
  • Shift Supervisor/Barista
  • Front Desk Agent
  • Head of Receiving
  • Painter Laborer


  • Some College (No Degree)
  • High school diploma

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