Skilled Shift Supervisor bringing 5 years of experience as team leader and deep knowledge of coffee and food operations. Proficient in setting goals, training new employees and monitoring performance. Resourceful in balancing customer, company and employee needs.
(Previous dates at Oak Ridge, TN store: July 2013-June 2017)
Shift Supervisor duties include, but are not limited to: Supervising 2-8 shift employees (deployment of breaks and job duties; opening and closing of the restaurant); cash management; performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready; inventory counts; weekly product and dairy orders; meeting customer needs and providing excellent customer service; resolved customer complaints and reported issues to higher management; stocking and re-stocking of store inventory; responsible for maintaining QASA Ratings (Quality Assurance and Safety Assessment) and Food Inspection and Safety Ratings for the restaurant/store; artwork of store signs for promoting and advertising various coffee/drink/food information and specials.
As a Coffee Master, I became certified after more than a year of training, education and self-guided discipline, for which I was hand-picked by our Store Manager and District Manager.
Those duties include: scheduling and presenting coffee seminars/tastings, maintaining sales units and suggestive selling, educating Baristas and Customers on the ingredients, and new products and taste pairings of coffees and teas with various foods. Education and Certification as a Coffee Master enabled me to be the Store Expert on coffee and taste pairings.
Significant Accomplishments include: Coffee Master, Voted Partner of the Quarter (twice), Designer of Employee Appreciation Board and Coffee/Tea/Food Education Project Manager.
(Previous dates at Turkey Creek store: September 2012-March 2013)
Shift supervisor duties include, but are not limited to: perform opening and closing routines including execution of bank deposits, counting registers, ordering change, receiving of shipment, and interpret/disseminate company directive; responsible for putting up around 100-500 boxes of shipment (up to 6 days of shipment a week during the holiday/seasonal months); act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues; partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities; maintain policies and procedures; incorporate Loss Prevention and safety messages into daily operations; responsible for leadership tasks as delegated by the store manager; provide individual and team performance feedback and recommendations to managers; train, coach, reward and motivate associates to improve selling and the customer experience; reinforce selling expectations, performance ,results and accountability with all associates;
assist store management in conducting onboarding and continued training of the associate team; lead and model the selling and customer experience standards; lead selling efforts to meet selling goals during scheduled shifts; ensure associates consistently execute to the selling model; display expert knowledge of product, company policies and store strategies; set the direction and goals for the day/shift when associates arrive for work; build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and email; assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call ins/call- offs); ensure associates receive scheduled breaks and meal periods (per state specific guidelines); support replenishment activities that keep the store full and abundant; balancing store operations while selling and providing excellent customer service; putting up and changing all store marketing and promotions daily, and/or adding product presentation to tables; provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc; build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences and customer service; ensure implementation of company selling strategies; execute visual standards and maintain a safe, inviting store appearance.
Special Projects: Completed an associate board for all employee's commitment to capturing phone and email with each transaction to increase phone and email capture percentage, and to keep associates informed of how to provide our customers access to the best promotions and savings by signing up.
Duties included, but were not limited to: overseeing event ticket sales; cash handling; providing excellent customer service; maintaining a clean and safe work environment; receptionist and 5-line switchboard operator; production management of various shows; fundraising; print and internet marketing and social media advertising/marketing.
Accomplishments: highly efficient in various computer programs such as Microsoft Office (Word, Excel, Publisher, Paint and Photo/Video production and editing) and Artistic projects in various medias (sketching, oil and acrylic painting, ink and pencil drawings).
Cashier duties included, but were not limited to: providing excellent customer service; balancing cash drawers daily; helped customers find specific products, answered questions and offered product advice; wrapped items and bagged purchases properly to prevent merchandise breakage; assisted with purchases, locating items and signing up for rewards programs; maintained a clean and safe store environment.
Accomplishments included: Cashier of the Month numerous times; voted to be the Friendliest Store.
Certified Coffee Master and certified in First Aid and CPR.
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