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Shift Supervisor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced Shift Supervisor always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 2-year background in [Industry]. Focused on helping team members exceed performance targets.

Versatile Shift Supervisor adept at keeping facilities well-maintained and teams operating at peak performance. Seeking to leverage [Number] years of experience to take on new challenge at [Company Name].

Skills
  • Customer service
  • Dedicated team player
  • Excellent multi-tasker
  • Reliable and dependable
  • Service-oriented mindset
  • Cheerful and energetic
  • Time management
  • Organized
  • Detail-oriented
  • Basic clerical knowledge
Experience
12/2017 to 11/2019 Shift Supervisor Chenega Corporation | Fort Meade, MD,
  • Supervised associates on shift and ensure daily task list are completed.
  • Accountable for cash and other financial assets, count the store safe, reconciling cash registers, and preparing deposits.
  • Provided superior customer service by assisting customers with their shopping needs and handling all customers transactions in a timely and courteous manners.
  • Answering and resolving customers questions, complaints and concerns with a sense of urgency to see to their resolution.
  • Completed opening and closing duties to facilitate business operations.
  • Ensured that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the establish return process.
  • Served as Manager and performed duties in the Manager's absence.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Maintained the store and faced every night.
09/2018 to 11/2018 Assistant Store Manager Fedex | Smyrna, GA,
  • Act as an ambassador for the Sunglass Hut brand.
  • Consistently drives sales by identifying opportunities to achieved store goals.
  • Ensured proper visual standards, inventory practices and merchandising practices are executed.
  • Stayed adept at knowing the product and stayed curious on new merchandise and fashion trends.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.

10/2009 to 12/2017 Sales Associate/ Michael Kors Specialist The New School | New York, NY,
  • Greeted all customers and offered exceptional customer service.
  • Open and closed cash registers, performing tasks such as counting money, seperating charge slips, coupons, vouchers, balancing cash drawers and depositing money
  • Offered and explained to customers the benefits of opening a Macy's credit card.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Maintained knowledge of current promotions, sales, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Created and maintained a clientele list to generate sales.
01/2006 to 05/2008 Student Assistant Meriam Library- InterLibrary Loan Office | City, STATE,
  • Provided prompted and friendly Student and Faculty services.
  • Performed clerical activities, such as, keeping office clean, answering phone, faxing, sorting mails, filling, photocopying and mailing out materials.
  • Help new patrons how to register on InterLibrary Loan website that permits them to borrow books and other materials.
  • Processed and updated lending/ borrowing requests in ILLiad
  • Pulled requested books, pamphlets, microfiche, microfilm, manuscripts and other materials in specific fields, such as rare books, genealogy, or music for patrons
  • Processed incoming loans and checking them in and out of InterLibrary Loan office
Education and Training
Expected in 05/2008 Bachelor of Arts | Interior Designs California State University - Chico, Chico, CA GPA:

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Resume Overview

School Attended
  • California State University - Chico
Job Titles Held:
  • Shift Supervisor
  • Assistant Store Manager
  • Sales Associate/ Michael Kors Specialist
  • Student Assistant
Degrees
  • Bachelor of Arts

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