Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile

To maintain a challenging position at a growth-oriented organization, which will allow me to both further utilize my skills, and acquire new abilities.

Summary of Qualifications
  • Strong analytical and organization skills
  • Excellent supervisory skills
  • Ability to meet, and correspond with others; Includes experience that demonstrates the ability to interact with high-level officials within and outside an organization.
  • Good written, oral communication skills, and negotiation skills
  • Excellent interpersonal skills, phone manner, and office etiquette
  • Poised, and articulate team member able to effectively lead team meeting, and team building initiatives
  • Competent in MS Outlook, MS Word, MS Windows, and MS Power Point
  • Currently hold a SECRET security clearance
  • World Class Service Leadership Award
  • 911 Emergency Call Certification

    09/2010 to 06/2015 Shift Supervisor/Badge Issuer Hand & Stone | Kissimmee, FL,
    • Shift Supervisor/Lieutenant for 20 plus officers at the largest provider of IT services, system integration, to the US Government; Lockheed Martin Headquarters.
    • My responsibilities consist of making sure that all of the officers are accounted for and are on their posts on time. Assure that each officer has proper credentials, properly groomed, and that their uniform is in compliance with companies policy.
    • Responsible for the day to day operation of the facility.
    • Assure that all of the security officers are properly trained on every post on campus to insure that they are successful, and prepared for unforeseen situations.
    • Proven ability to be a successful Operator in the SOC ( Security Operation Center). Operations is responsible over 300 cameras.Surveillance multiple sites to include headquarters.
    • Responsible for creating and preparing the weekly schedules, make sure that the payroll information is accurate for processing in the Tekwave system.
    • Respond to, investigate, and write reports on all incidents and accidents including medical emergencies, fires, alarms, bomb threats, etc. in accordance with the Operating Procedure Manual.
    • Initiate disciplinary actions/ write up for officers
    • While on patrol, be alert and identify potential safety hazards, mitigate found hazards, and notify the client of conditions of concern
    • Process and creates CAC (Common Access Cards) to Lockheed Martin employees, and cleared contractors. Responsible for issuing or revoking access control of several sites
    03/2009 to 09/2010 Supervisor/ Dispatcher Towing By T.R.P. Inc | City, STATE,
    • Proven ability to train employees on the business policies and procedures needed operate the business
    • Communicated daily with property managers of small and large apartments complexes, owners of shopping malls, law enforcement, and other citizens; made cash deposits; Prepared monthly expense reports and employees' payroll; Scheduled employees weekly assignments; Communicated professionally and effectively to answer customers' inquiries and to resolve their complaints concerning vehicles.
    • Maintained accurate knowledge of policies, procedures, and laws pertaining to the impounded vehicles.
    • Prepared and maintained files, directives, and instructional materials pertaining to the administrative policies and procedures, and standard business practices; Answered numerous inquiries via email, in person or by applications, and correspondences.
    08/2007 to 10/2008 Member Service Representative Navy Federal Credit Union | City, STATE,
    • Provided members and prospective members with superior member service as well as a full range of products and services offered by Navy Federal Credit Union.
    • Maintained a substantial amount of knowledge on both the teller side of branch operations and the customer/ account service side.
    • Responsible for but not limited to greeting members and non-members, finding out what services they need to be rendered.
    • Operation of a cash drawer with a maximum daily limit of ten thousand dollars.
    • Excepted cash, checks, money orders, and cashiers check for deposits and or payments.
    • Knowledge of bond redemption.
    • Dispersed cash using both the cash drawer and the TCD (Teller Cash Dispenser).
    • Issued cashier checks, traveler's checks, gift cards, loan check, pin number resets, temporary checks, and also processed cash advances upon member's request, and proper identification.
    • Experienced a very high volume of members inside the branch.
    • When needed I would process the ATM deposits, and assist with BVB (branch bank).
    • Responsible for training of approximately seven new-hires and current MSR's( Member Service Representative) on the cash-operations side.
    • On the platform/account side of branch operations my responsibilities consisted of but not limited to operating the Greeters station, signed in members, and prospective members who fell under the field of membership.
    • Operation of a personal computer and have knowledge of encore teller system, UAD, Next Generation UAD, and the DOT system.
    04/2004 to 09/2006 Manpower Development Specialist/Payroll Specialist The Department Of Employment Services | City, STATE,
    • Interviewing, registering and occupationally code applicants in the Office of Youth Programs.
    • Responsibilities consisted of making sure that the participants that are registering for summer employment in the Office of Youth Programs in school, and or out of school programs have the proper documentations and qualifications to enroll in the different programs that are offered throughout the District of Columbia.
    • Counsel applicants to identify needs and or problems to determine appropriate action required for a referral to be made.
    • Assist local, private, and public employers, organizations and agencies throughout the District of Columbia in identifying potential summer jobs for youth.
    • Develop and maintain effective working relationships with public and private sector employers by telephone contact and personal visits, utilizing extensive knowledge of occupational requirements and labor market to develop job openings for specific applicants.
    • Conduct orientation to applicants once they've been hired.
    • Processed youth's payroll once the participants are enrolled properly and the program begins, their payroll information is the submitted to the payroll department.
    • Using (VOS) Virtual One Stop System, and Time and Attendance applications.
    • Making sure that participants are paid properly in a timely and accurate manner.
    Expected in May 1995 High School Diploma | General Study Crossland High School, Temple Hills, Maryland GPA:
    Expected in 2018 Trinity University/ Criminal Justice program August- 2013/ Present | Criminal Justice Trinity University DC, Washington, DC GPA:
    • Excellent communication and interpersonal skills
    • Supervisory Skills
    • Customer Service Oriented

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    School Attended

    • Crossland High School
    • Trinity University DC

    Job Titles Held:

    • Shift Supervisor/Badge Issuer
    • Supervisor/ Dispatcher
    • Member Service Representative
    • Manpower Development Specialist/Payroll Specialist


    • High School Diploma
    • Trinity University/ Criminal Justice program August- 2013/ Present

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