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Shift Supervisor at Churn/ Food Server at Windsor Resume Example

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SHIFT SUPERVISOR AT CHURN/ FOOD SERVER AT WINDSOR
Professional Summary

Groomed in the service industry with close to 10 years of experience in customer service . Excellent reputation for resolving problems, improving customer and employee satisfaction, and driving overall operational improvements.

Skills
  • Team Leader
  • Skill development
  • Cleaning equipment operations
  • Preventative maintenance
  • Upselling strategies
  • Planning and execution
  • Equipment maintenance
  • Customer service excellence
  • Safety and compliance
  • Inventory operations experience
  • Cash handling expertise
  • Conflict resolution
Education
Rosemead High SchoolCity, State2009Diploma
Work History
Uno Pizzeria & Grill- Server
Nashua , NH09/2020 - Current
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Bus and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Uno Pizzeria & Grill- Shift Supervisor at Churn/ Food Server at Windsor
South Portland , ME06/2019 - 08/2020
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Responded to and resolved customer questions and concerns.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Collaborated with management to streamline operations across materials handling, production and shipping.
  • Developed and enhanced job assignments for the team in Churn, planned production schedules and strengthened organization of task flows.
  • Established effective employee routines and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
Uno Pizzeria & Grill- Shift Supervisor/ Barista
Dedham , MA05/2014 - 06/2019
  • Coffee Knowledge and beverage routines
  • Evaluate employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Conduct inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Respond to and resolve customer questions and concerns.
  • Complete store opening and closing procedures, including setting up registers and checking products.
  • Conduct routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Help store management meet standards of service and quality in daily operations.
  • Revitalize area operational structures and procedures to successful control turnover and waste, enhance output and boost overall quality.
  • Delivered successful training to more than a number of employees during my tenure, educating on successful work processes and productivity strategies.
  • Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborate with other leaders and employees to direct workflow and support operations.
  • Analyze equipment breakdowns using various troubleshooting methods.
  • Built relationships with customers and employees to drive revenue and profit.
Rainforest Cafe- Server
City , STATE09/2012 - 06/2014

Food service, creating a warm and welcoming environment into the jungle for  guests visiting Downtown Disney .

  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
Hooters- Server
City , STATE07/2011 - 09/2012
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
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Resume Overview

School Attended

  • Rosemead High School

Job Titles Held:

  • Server
  • Shift Supervisor at Churn/ Food Server at Windsor
  • Shift Supervisor/ Barista

Degrees

  • Diploma

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