Shift Supervisor at Churn/ Food Server at Windsor Resume Example

• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Responded to and resolved customer questions and concerns.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Collaborated with management to streamline operations across materials handling, production and shipping.
• Developed and enhanced job assignments for the team in Churn, planned production schedules and strengthened organization of task flows.
• Established effective employee routines and delegated tasks to take advantage of individual abilities and meet expected demands.
• Conducted inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Helped store management meet standards of service and quality in daily operations.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Completed store opening and closing procedures, including setting up registers and checking products.
• Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Checked identification to enforce age regulations for alcoholic beverages.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Greeted and maintained relationships with regular customers.

• Coffee Knowledge and beverage routines
• Evaluate employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Conduct inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Respond to and resolve customer questions and concerns.
• Complete store opening and closing procedures, including setting up registers and checking products.
• Conduct routine inspections of incoming materials to check quality and compliance with established product specifications.
• Help store management meet standards of service and quality in daily operations.
• Revitalize area operational structures and procedures to successful control turnover and waste, enhance output and boost overall quality.
• Delivered successful training to more than a number of employees during my tenure, educating on successful work processes and productivity strategies.
• Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Collaborate with other leaders and employees to direct workflow and support operations.
• Analyze equipment breakdowns using various troubleshooting methods.
• Built relationships with customers and employees to drive revenue and profit.

Food service, creating a warm and welcoming environment into the jungle for  guests visiting Downtown Disney .

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Checked identification to enforce age requirement for alcoholic beverages.
• Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Checked identification to enforce age requirement for alcoholic beverages.
• Monitored guests for intoxication and immediately reported concerns to management.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
• Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.