Enthusiastic, hardworking, and passionate young woman eager to secure entry-level position and contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
San Jose State UniversitySan Jose, CAExpected in ā ā:Psychology - GPA:
Skills
Detail-Oriented
Coordinating Orders
Verbal and Written Communication
Relationship Building
Customer Service
Adaptable and Flexible
Reliable and Dependable
Work History
Petco - Shift Supervisor Stillwater, OK, 07/2021 - Current
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Helped store management meet standards of service and quality in daily operations.
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained new employees and delegated daily tasks and responsibilities.
Identified team weak points and implemented corrective actions to resolve concerns.
Elior - Barista Minneapolis Saint Paul, MN, 05/2019 - Current
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Set and achieved goals for professional development and advancement.
Upsold specialty items with beverages, increasing store sales.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Cultivated ability to recall customers' names and drink orders.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Trained new employees in groups and in one-on-one scenarios.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Prioritized drink requests while managing interruptions.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Branham High School - Front Ensemble Technician City, STATE, 08/2018 - 03/2020
Prepared and gathered materials for detailed lesson plans.
Met with parents to resolve conflicting educational priorities and issues.
Assisted students with all different musical backgrounds in coming up with and executing detailed final projects for exhibition.
Facilitated group sessions and provided one-on-one support.
Maintained daily student records and evaluated student progress.
Maintained energy and enthusiasm in fast-paced environment.
Identified issues, analyzed information and provided solutions to problems.
Exceeded goals through effective task prioritization and great work ethic.
Prepared varieties of different written communications, reports and documents to ensure smooth operations.
Assessed musicians and assigned instruments and parts for songs and shows.
Handled requests for specific musical selections.
Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
Oak Grove High School - Front Ensemble Technician City, STATE, 06/2017 - 03/2020
Monitored student progress based on detailed weekly lesson plans and assessments.
Assessed musicians and assigned instruments and parts for songs and concerts.
Maintained studio of 12 -13 mallet percussion instrument students in preparation for concerts and competitions.
Inventoried, maintained, repaired and purchased new instruments and gear for department.
Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
Used gestures to shape music being played, communicating desired tempo, volume and other performance aspects.
Maintained energy and enthusiasm in fast-paced environment.
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