Energetic team leader with solid record of accomplishment in customer service settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets. Motivated Shift Supervisor experienced in intense and fast paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 10 years of experience to improve operations.
Skills
Cash Handling Expertise
Store Management
Strategic Planning
Business Development
Inventory control and record keeping
Project Management
Safety Understanding
Business administration
Conflict resolution techniques
Operations management
Staff Management
Work History
Shift Supervisor, 04/2007 to 12/2011 Petco – Amelia, OH,
Completed store opening and closing procedures, including setting up registers and checking products.
Responded to and resolved customer questions and concerns.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Delivered successful training to more than 30 employees during a 4 year tenure, educating on successful work processes and productivity strategies.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Revitalized the coffee and food area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied security, safety and loss prevention strategies during shifts.
Waitress, 08/2007 to 12/2007 Life Care Centers Of America – Littleton, MA,
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Directed and managed all banquet functions for a 200 person room banquet hall.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Upsold food specialty items, wine selections and desserts to increase overall sales and exceed targets.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Waitress, 01/2007 to 04/2007 Monarch Casino Black Hawk – Reno, NV,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Checked identification to enforce age regulations for alcoholic beverages.
Displayed enthusiasm and promoted sophisticated service to customers, successfully increasing referrals and walk-in business.
Waitress, 01/2002 to 01/2007 Monarch Casino Black Hawk – Black Hawk, CO,
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
Used cash registers and credit card machines to cash out customers, handling average sale of $60 per table.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Education
Medical Assistant Certificate: Medical Assisting, Expected in Bryman College - San Bernardino, CA, GPA:
Professional development completed in Phlebotomy and CPR.
Massage Therapy Certificate: Massage Therapy, Expected in Corinthian College - San Bernardino, CA, GPA:
High School Diploma: , Expected in Pacific High School - San Bernardino, CA GPA:
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