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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Experienced and enthusiastic customer focused team player, goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills, self-starter, and strong work ethic. Focused on helping team members exceed performance targets, and always going the extra mile to create and keep strong loyal customers. Dependable, and dedicated I treat all employment as if they were my own company and not merely just a job, creating lasting satisfied clientele and fun atmosphere while always adhering to the company's mission statement.

Skills
  • Labor and food cost control
  • Customer-oriented
  • Safety awareness
  • Experienced in service operations
  • Hiring and training
  • Cash handling ability
  • Data entry
  • MS Office
  • Invoice generation
  • First Aid/CPR
  • Relationship development
  • Customer service
  • Problem resolution
  • Operational improvement
  • Organization
Experience
Shift Supervisor / Company Name - City, State08/2015 - 03/2019
  • Provided excellent customer service first and foremost, while creating an energetic, fun, fast paced work environment.
  • Monitored all meals served for temperature and visual appeal.
  • Focused on customer satisfaction, creating delicious cuisine to impress, and built strong customer knowledge and thus loyalty by truly knowing our customers. ( remembering regular orders, food ingredient aversions, allergies, and preferences.)
  • Monitored quality, presentation and quantities of plated food across line.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in customer loyalty.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Cross-trained in front end and deli roles in order to provide skilled backup for team members.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store management for remediation.
Nanny / Company Name - City, State03/2011 - 08/2015
  • Regulated children's schedules to balance rest, learning and play.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Assisted children with homework and implemented school material in practical, everyday activities.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Focus on artistic expression and immersion. As well as accountability, kindness, integrity, and patience taught through demonstration. (strong moral virtues.)
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Minimized TV and mobile device time by engaging children with games and reading books.
Operations Manager/Owner / Company Name - City, State03/2005 - 04/2010
  • Achieved consistently high customer scores due to exceptional service.
  • Handled all delegated tasks, including driving, disbatch, maintenance and accounting.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new account opportunities.
  • Supervised driver teams, created shift schedules and maintained reservation (Accounts) calendar.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Networked to build client base and promote service to new and existing clients. I eventually had successfully acquired every major hotel, US AIR, account, as well as a contract with the local state run program serving disabled /M.R.D.D. community. As well as a strong relationship with the local bar/night scene, resulting in our company always called first for patrons too intoxicated to drive. Gave back to our community by offering free taxi rides annually after tequila sunrise events.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
Education and Training
Coconino County Community College - City05/2012Associate of Science: Developmental Psychology
  • 3.88 GPA
  • Dean's List Honoree
  • Beta Capa Honors Society
  • Presidents List
Florida Coastal School of Law - City, StateBachelor of Science: Legal Studies
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Resume Overview

School Attended

  • Coconino County Community College
  • Florida Coastal School of Law

Job Titles Held:

  • Shift Supervisor
  • Nanny
  • Operations Manager/Owner

Degrees

  • Coconino County Community College - City 05/2012 Associate of Science : Developmental Psychology
    Florida Coastal School of Law - City, State Bachelor of Science : Legal Studies

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