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Shift Supervisor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Energetic team player with a solid record of accomplishments in fast pace settings. Consistently uphold safety standards and satisfy customer needs. Work with utmost professionalism and team-oriented approaches to establish clear workflow and achieve workplace goals. Most of all Friendly, helpful team leader with a prompt nature. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.

Skills
  • Problem Solver
  • Organized/ Organizational Abilities
  • Multitasking
  • Prioritization
  • Service- Oriented
  • Customer- Oriented
  • Security Operation(s)
  • Equipment Operation(s) and Maintenance
  • Inventory Control and Record Keeping
  • Staff scheduling
  • Meeting Deadlines
  • Team Contribution
  • Customer Service
  • Flexibility
  • Employee Training
  • Safety Awareness
  • Verbal Communication
  • Licensed Guard
  • Report Writing and Documentation
  • Conflict resolution techniques
  • Strategic planning
  • Package handling
  • Package loading knowledge
  • Interpersonal Communication
  • Flexible & Adaptable
  • Food Allergy Understanding
  • High-End Event Experience
  • Safe food handling
  • Menu memorization
  • Food running
Education
San Diego Mesa College San Diego, CA Expected in 2019 : Sports Medicine - GPA :
Temecula Valley High School Temecula, CA Expected in 2016 High School Diploma : - GPA :
Work History
Allied Universal Security - Security Operations Center Officer
Plano, TX, 07/2021 - Current
  • Supervised grounds, employee entrances and exits and security officers on duty. (when supervisors are not present)
  • Investigated incidents and wrote reports.
  • Kept team compliant with security protocols and appearance standards.
  • Moved around different security stations and vital areas while adjusting workflow to cover changing needs.
  • Directed efforts to mitigate threats to personnel, infrastructure and reduce risks.
  • Monitored property and investigated areas of suspicion.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments. (Specifically COVID vaccine clinics)
  • Identified, implemented and maintained security protocols for company.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored employee activities, confirming compliance with security regulations.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Executed security rules and procedures calmly and promptly.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
Mcmenamins - Catering Server
Bothell, WA, 07/2021 - 10/2021
  • Presented food and beverages with formality and specifications of each event.
  • Maintained flexible work schedule including evenings and weekends.
  • Served plated dinners with up to 3 courses.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Monitored dietary restrictions and served guests with special needs.
  • Packaged condiments for transportation to event locations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Cleared dishes and glassware quickly following each course.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
Us Lbm Holdings - Delivery Driver Helper
Lakeland, FL, 11/2020 - 02/2021
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Used handcarts and dollies to transport products to customers.
  • Relayed information about delivery changes and new orders.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Mapped out locations using GPS applications.
  • Lifted and carried packages weighing up to 50+ pounds.
  • Displayed very good communication and customer service skills.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Listened for verbal instruction to determine where materials were to be placed.
Securitas Security Services Usa, Inc. - Flex Security Officer
Pittsburgh, PA, 09/2020 - 11/2020
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Protected facility and property guests by regularly circulating premises.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Secured all doors in office and main buildings.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Benihana Inc. - Shift Supervisor
Burlingame, CA, 02/2017 - 09/2020
  • Answered and resolved customer questions and concerns
  • Trained over 5 employees over 2 years in effective work procedures and performance strategies
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials
  • Utilized security, safety and loss prevention strategies during shifts
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with stern guidelines to keep products within tight tolerances
  • Established solid working relationships with peers, account managers, presidents and vice presidents through effective communication, interpersonal and social skills
  • Resolved customer complaints and reported issues to senior management
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Completed opening and closing duties to facilitate business operations
  • Patrolled work areas hourly to inspect operations, identify concerns and implement corrective actions
  • Collaborated with team members to improve performance and implement training updates
  • Performed minor repair work on access control equipment to keep jobs on task, notifying Inter access department of major machinery failures
  • Evaluated, reconfigured and performed small scale and equipment maintenance to support operational goals
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Motivated team members to complete assigned tasks and perform at exceptional levels
  • Supervised successful team of 10- 15 officers by conveying project information consistently, quickly resolving issues and delivering constructive feedback
  • Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas
  • Employed optimal safety practices, including access control and emergency procedures with zero complaints, hazards, incidents or lost-time accidents
Dave & Buster's, Inc. - Security/Customer Service Officer
Austin, TX, 09/2016 - 03/2017
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Assisted call-in customers with questions and orders
  • Promoted company brand and unique offerings through personalized customer service
  • Resolved average of 5+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
  • Handled at minimum 1 or more customer inquiries each day while maintaining strong productivity and performance targets
Five Guys Burgers And Fries - Cashier/Food Prep/Cook/Dishwasher/Cleaning Services
City, STATE, 09/2016 - 12/2016
  • Reviewed weekly sales circulars and monitored price changes
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Efficiently processed new orders, completing 30+ daily transactions with remarkable accuracy
  • Reviewed and resolved differences between accounting information and cash drawer
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Educated customers on promotions to enhance sales
  • Worked closely with shift leads to solve problems and handle customer concerns
  • Assisted customers with special services, account updates and promotional options
  • Answered questions about store policies and concerns to support positive customer experiences
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
Avensole Winery - Bar back
City, STATE, 01/2016 - 08/2016
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers
  • Made product recommendations to customers based on preference, food pairings and special promotions
  • Verified adequate levels of supplies such as linens and trays and restocked low items
  • Backed up cashier staff to process customer orders and payments
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
  • Replenished bar glasses, garnishes and condiments
  • Checked identification for each person purchasing alcohol
  • Processed over 15+ transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
  • Took food and drinks to bar and table customers
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Removed trash, spills and trays to keep areas clean and professionally organized
  • Filled ice bins 10+ throughout shift and cleaned them 7+ times weekly
  • Recognized club members immediately and provided special treatment, including preferred tables
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
  • Restocked condiments and drink station supplies to maintain customer satisfaction
  • Monitored different areas of tasting room bar to keep alcohol consumption in designated areas
  • Checked patron identification and monitored guests to control service and limit over- intoxication
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments
Fitness Fanatic

Consistently working out and staying active whether I'm on my road bike, going for a run or just my annual gym routine.

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88Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • San Diego Mesa College
  • Temecula Valley High School
Job Titles Held:
  • Security Operations Center Officer
  • Catering Server
  • Delivery Driver Helper
  • Flex Security Officer
  • Shift Supervisor
  • Security/Customer Service Officer
  • Cashier/Food Prep/Cook/Dishwasher/Cleaning Services
  • Bar back
Degrees
  • Some College (No Degree)
  • High School Diploma

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