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Shift Supervisor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Proactive shift supervisor with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.

Motivated Shift Supervisor experienced in high volume environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

Proficient in setting goals, training new employees and monitoring performance. Handle team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature. Enthusiastic and positive leadership approach inspired dedicated, customer-focused teams.

Work History
Benihana Inc. - Shift Supervisor
Houston, TX, 09/2019 - Current
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered successful training to more than 8 employees during 5 day tenure, educating on successful work processes and productivity strategies.
  • Responded to and resolved customer questions and concerns.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced company policies and regulations with employees.
Accor Hotels - Server
Seattle, WA, 04/2021 - Current
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Offered product samples, answered questions and helped customers find items.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
1 Brothers Pizza - Cashier Specialist
City, STATE, 06/2018 - 02/2020
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Learned to cook the pastas, wings, and other menu items to provide backup at key times.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Maintained composure and work quality while under stress.
Skills
  • Food and beverage pairings
  • Dining area maintenance
  • Sales expertise
  • Beverage preparation
  • Order Accuracy
  • Menu Memorization
  • Hospitality Service Expertise
  • Food running
  • Cash Handling Expertise
  • Safety Understanding
  • Store Management
  • Inventory control and record keeping
  • Staff Management
  • Strategic planning
  • Staff Scheduling
  • Food Preparation and Safety
  • Adaptive and Creative
  • Friendly and outgoing
  • Opening and closing duties
  • Professional demeanor
  • New hire training
Education
La Joya Community High School Avondale, AZ Expected in 05/2019 High School Diploma : - GPA :

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • La Joya Community High School
Job Titles Held:
  • Shift Supervisor
  • Server
  • Cashier Specialist
Degrees
  • High School Diploma