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shift supervisor resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Energetic team leader with solid record of accomplishment in fast-paced and calm settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

Skills
  • Cash Handling Expertise
  • Store Management
  • Safety Understanding
  • Negotiation
  • Staff Management
  • Document management
  • Operations management
Work History
02/2021 to Current
Shift Supervisor Firehouse Subs Gordon Oaks, FL,
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Assisted customers with complaints, questions, and concerns.
  • Maintained stock of products and ordered new products when stock was running low.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Brought in two new administrative staff and handled all training, mentoring and direction to maximize productivity.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Identified individual employee's unique work styles and adapted management methods.
  • Worked with management team to implement proper division of responsibilities.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers with special services, account updates and promotional options.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 99.99% accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained as Team Lead and provided back-up coverage to provide customers with optimal support.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Handled portion control activities according to specified instructions provided by chef.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Performed routine cleaning procedures across kitchen through sweeping and wiping down surfaces.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Managed 5-person staff, supervised preparation of sandwich, pizzas, and salads and explained steps for readying specialty items, including Teriyaki Chicken Bowl and other prepped foods.
  • Prepared estimated 75+ orders simultaneously during peak 11-4 periods with 95% accuracy rate, maximizing customer satisfaction and repeat business.
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Applied security, safety and loss prevention strategies during shifts
10/2020 to 02/2021
Crew Member Oberweis Dairy IL, State,
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Tracked attendance and progress against goals for each participant.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Operated cash register for cash, check and credit card transactions with 99.99% accuracy.
  • Assisted customers with special services, account updates and promotional options.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Worked closely with Manager on Duty to solve problems and handle customer concerns.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Operated deep fryer and griddle to cook and prepare meals at fast rate.
  • Maintained clean kitchen by wiping down counters and sinks, taking out trash and recycling and sweeping and mopping floors.
  • Assisted other team members to achieve goals
  • Took orders, prepared meals and collected payments
  • Provided excellent customer service by greeting customers and meeting quality expectations
06/2019 to 01/2020
Cashier Erickson Living Baltimore, MD,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained high personal grooming standards and uniform presentation.
  • Coordinated food handling in alignment with sanitation standards.
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
  • Pushed, pulled and transported objects weighing up to 75 pounds.
Education
Expected in 05/2021 to to
High School Diploma:
Norwood High School - Norwood, OH,
GPA:

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Resume Overview

School Attended

  • Norwood High School

Job Titles Held:

  • Shift Supervisor
  • Crew Member
  • Cashier

Degrees

  • High School Diploma

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