Energetic team leader with solid record of accomplishment in fast-paced and calm settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.
Skills
Cash Handling Expertise
Store Management
Safety Understanding
Negotiation
Staff Management
Document management
Operations management
Work History
Shift Supervisor, 02/2021 to Current Firehouse Subs – Gordon Oaks, FL,
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Analyzed equipment breakdowns using various troubleshooting methods.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Responded to and resolved customer questions and concerns.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Observed each team member to carry out duties and provided constructive criticism.
Assisted customers with complaints, questions, and concerns.
Maintained stock of products and ordered new products when stock was running low.
Implemented policies and standard operating procedures for continuous improvement.
Brought in two new administrative staff and handled all training, mentoring and direction to maximize productivity.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Identified individual employee's unique work styles and adapted management methods.
Worked with management team to implement proper division of responsibilities.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Assisted customers with special services, account updates and promotional options.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register for cash, check and credit card transactions with 99.99% accuracy.
Assisted customers by answering questions and fulfilling requests.
Increased sales by offering advice on purchases and promoting additional products.
Trained as Team Lead and provided back-up coverage to provide customers with optimal support.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Handled portion control activities according to specified instructions provided by chef.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Unloaded food supplies from distributor trucks to efficiently organize inventory.
Performed routine cleaning procedures across kitchen through sweeping and wiping down surfaces.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Managed 5-person staff, supervised preparation of sandwich, pizzas, and salads and explained steps for readying specialty items, including Teriyaki Chicken Bowl and other prepped foods.
Prepared estimated 75+ orders simultaneously during peak 11-4 periods with 95% accuracy rate, maximizing customer satisfaction and repeat business.
Completed store opening and closing procedures, including setting up registers and checking products
Applied security, safety and loss prevention strategies during shifts
Crew Member, 10/2020 to 02/2021 Oberweis Dairy – IL, State,
Mentored new hires, resulting in stronger staff development and increased productivity.
Tracked attendance and progress against goals for each participant.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Increased sales by offering advice on purchases and promoting additional products.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Operated cash register for cash, check and credit card transactions with 99.99% accuracy.
Assisted customers with special services, account updates and promotional options.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Worked closely with Manager on Duty to solve problems and handle customer concerns.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Trained and assisted new kitchen staff members.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Worked flexible hours; night, weekend, and holiday shifts.
Assisted other team members to achieve goals.
Worked well with teammates and accepted coaching from management team.
Checked completed orders for accuracy and bagged meals for easy carrying.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Operated deep fryer and griddle to cook and prepare meals at fast rate.
Maintained clean kitchen by wiping down counters and sinks, taking out trash and recycling and sweeping and mopping floors.
Assisted other team members to achieve goals
Took orders, prepared meals and collected payments
Provided excellent customer service by greeting customers and meeting quality expectations
Cashier, 06/2019 to 01/2020 Erickson Living – Baltimore, MD,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Resolved customer complaints and maintained clean and tidy checkout area.
Used proper handling and preservation methods while packaging and storing food products.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Maintained high personal grooming standards and uniform presentation.
Coordinated food handling in alignment with sanitation standards.
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Pushed, pulled and transported objects weighing up to 75 pounds.
Education
High School Diploma: , Expected in 05/2021 Norwood High School - Norwood, OH, GPA:
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