Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Lead Trainer and Shift Manager comfortable in fast paced, multi-faceted environments. Top-notch relationship-builder, articulate communicator, and decisive manager knowledgeable at helping management maintain order and increase revenue. Passionate about working in client relations. Natural leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Driven to apply 20 years of experience to assist and improve operations.

  • Staff Scheduling and management
  • Operations management
  • Training and Onboarding
  • Anticipating and solving Problems
  • Relationship Building
  • Documentation and Recordkeeping
  • Money Handling
  • Delegating Assignments and Tasks
  • Work Planning and Prioritizing
  • Time Management
  • Excellent Written and Verbal Communication
  • Honest and Ethical
Work History
Shift Supervisor, 10/2017 to 06/2021
Main Event EntertainmentPlano, TX,
  • Trained, scheduled, and coached new team members on job responsibilities to maintain customer satisfaction
  • Aided store/regional management to meet standards of service and promote company culture
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Provided personalize customer experience while responding/resolving guest questions and concerns
  • Kept register accurate through correct billing, payment processing, and cash management practices
  • Monitored ebb and flow to keep restaurant working efficiently and teams ready to meet guest needs
  • Promoted guest satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Administrative Assistant, 08/2016 to 05/2017
Interior ArchitectsDenver, CO,
  • Updated owner/founder on changing business needs by thoroughly documenting internal and client meetings.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Implemented updated policies and practices for organization and monitored effect.
  • Scheduled appointments and handled calenders for senior leadership and staff.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled all scheduling for Owner and staff and prepared meeting agenda and materials.
  • Efficiently ran business office as main contact for clients and staff.
New Restaurant Opener, Aug1999 to Jul2015
Old ChicagoCity, STATE,
  • Developed departmental systems and procedures to better align workflow processes
  • Conducted training courses, created/reviewed training materials and trained staff through demonstrations, meetings, conferences and workshops
  • Evaluated and analyzed success of training programs and recommended improvements to upper management to enhance effectiveness
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Trained over 1,200 new employees, overseeing hiring, training, and professional growth of employees
: CNA, Expected in
Front Range Community College - Westminster, CO

Jan 2011-June 2011

: Vocal Performance Major, Expected in
Wichita State University - Wichita, KS


High School Diploma: , Expected in 06/1999
Wichita High School Southeast - Wichita, KS,


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School Attended

  • Front Range Community College
  • Wichita State University
  • Wichita High School Southeast

Job Titles Held:

  • Shift Supervisor
  • Administrative Assistant
  • New Restaurant Opener


  • High School Diploma

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