- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Experienced Lead Trainer and Shift Manager comfortable in fast paced, multi-faceted environments. Top-notch relationship-builder, articulate communicator, and decisive manager knowledgeable at helping management maintain order and increase revenue. Passionate about working in client relations. Natural leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Driven to apply 20 years of experience to assist and improve operations.
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Main Event Entertainment – Plano, TX,
- Trained, scheduled, and coached new team members on job responsibilities to maintain customer satisfaction
- Aided store/regional management to meet standards of service and promote company culture
- Completed store opening and closing procedures, including setting up registers and checking products
- Provided personalize customer experience while responding/resolving guest questions and concerns
- Kept register accurate through correct billing, payment processing, and cash management practices
- Monitored ebb and flow to keep restaurant working efficiently and teams ready to meet guest needs
- Promoted guest satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Interior Architects – Denver, CO,
- Updated owner/founder on changing business needs by thoroughly documenting internal and client meetings.
- Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
- Implemented updated policies and practices for organization and monitored effect.
- Scheduled appointments and handled calenders for senior leadership and staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled all scheduling for Owner and staff and prepared meeting agenda and materials.
- Efficiently ran business office as main contact for clients and staff.
Old Chicago – City, STATE,
- Developed departmental systems and procedures to better align workflow processes
- Conducted training courses, created/reviewed training materials and trained staff through demonstrations, meetings, conferences and workshops
- Evaluated and analyzed success of training programs and recommended improvements to upper management to enhance effectiveness
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Trained over 1,200 new employees, overseeing hiring, training, and professional growth of employees
Front Range Community College - Westminster, CO
Jan 2011-June 2011
Wichita State University - Wichita, KS
1999-2000
Wichita High School Southeast - Wichita, KS,
1995-1999
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School Attended
- Front Range Community College
- Wichita State University
- Wichita High School Southeast
Job Titles Held:
- Shift Supervisor
- Administrative Assistant
- New Restaurant Opener
Degrees
- High School Diploma
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