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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Professional Summary

Energetic team leader and a talented Shift Supervisor bringing years of experience. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve business targets. Passionate and motivated to gain more knowledge and to better myself and others that I interact with. Also a caring seasoned volunteer to children that need extra attention in school and with daily experiences.

Skills
  • Cash handling expertise
  • Customer Service Skills
  • Inventory control and record keeping
  • Negotiation and communication skills
  • Conflict resolution techniques
  • Safety understanding
  • Strategic Planning
  • Business Development
  • Operations management
  • Cleaning and sanitizing skills
  • Routine adjustment
  • Training
Work History
06/2015 to CurrentShift SupervisorStarbucks | Lees Summit, MO
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Delivered wonderful customer service to all customers.
  • Applied security, safety and loss prevention strategies during shifts.
  • Helped store management meet standards of service and quality in daily operations during scheduled shifts.
  • Created and maintained a positive environment with both employees and customers.
  • Highly skilled with cash management and cash register policies.
  • Worked with team members to improve performance and implement training updates.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Deployed tasks so that the employees could create and maintain the business standards.
  • Maintained a calm and patient demeanor during times with high volume or unusual events.
  • Communicated information to my Manager about employees, the store, and any other thing that is necessary to create a Third Place environment.
  • Adapted with constant change with in the store and overall business
  • Met coverage demands by moving workers around and reorganizing strategies based on current needs.
  • Interviewed and hired fit applicants to fit business standards and expectations.
  • Controlled Food Management to fit the needs to keep the store afloat with customer demands.
09/2014 to 06/2015Crew MemberChipotle | Lees Summit , MO
  • As a Crew Member my responsibilities were taking orders, preparing and packaging meals, and ringing up customer purchases.
  • Prepared food and ingredients in adherence to company standard.
  • Kept a clean and well-organized environment through out the whole restaurant.
  • Regularly performed closing procedures.
  • Created a positive environment for both workers and customers.
  • Worked in a constant fast-paced environment, but still maintained a professional composure and was able to work in some changing events.
  • Provided excellent customer service.
04/2012 to 05/2014Assistant ManagerSubway | Manitou Springs, CO
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations so the store could maintain a well efficient status.
  • Used professional cleaning skills .
  • Created positive relationships with employees and customers.
  • Promoted to Assistant Manager after only 3 months with company.
09/2011 to 04/2012Restaurant Team MemberTaco Bell | Woodland Park, CO
  • Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
  • Restocked food items, including condiments and toppings, when inventory ran low.
  • Managed cash and credit card transactions with efficiency at drive-thru, keeping my drive times under a minute or two for each customer that came through.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Answered customers questions, recommended food items in suggestion to and communicated the ingredients and methods of cooking the food.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Performed closing procedures and completed all duties needed to meet customer needs.
  • Created a positive environment through out the store.
  • Pushed myself to succeed in any daily down falls that I might have experienced in unexpected moments.
Education
05/2013High School DiplomaWoodland Park High School, Woodland Park, CO
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Resume Overview

Companies Worked For:

  • Starbucks
  • Chipotle
  • Subway
  • Taco Bell

School Attended

  • Woodland Park High School

Job Titles Held:

  • Shift Supervisor
  • Crew Member
  • Assistant Manager
  • Restaurant Team Member

Degrees

  • 05/2013 High School Diploma

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