Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Professional Summary
Energetic team leader and a talented Shift Supervisor bringing years of experience. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve business targets. Passionate and motivated to gain more knowledge and to better myself and others that I interact with. Also a caring seasoned volunteer to children that need extra attention in school and with daily experiences.
Skills
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Work History
06/2015 to CurrentShift SupervisorMerakey | Aylett , VA
- Completed store opening and closing procedures, including setting up registers and checking products.
- Delivered wonderful customer service to all customers.
- Applied security, safety and loss prevention strategies during shifts.
- Helped store management meet standards of service and quality in daily operations during scheduled shifts.
- Created and maintained a positive environment with both employees and customers.
- Highly skilled with cash management and cash register policies.
- Worked with team members to improve performance and implement training updates.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Deployed tasks so that the employees could create and maintain the business standards.
- Maintained a calm and patient demeanor during times with high volume or unusual events.
- Communicated information to my Manager about employees, the store, and any other thing that is necessary to create a Third Place environment.
- Adapted with constant change with in the store and overall business
- Met coverage demands by moving workers around and reorganizing strategies based on current needs.
- Interviewed and hired fit applicants to fit business standards and expectations.
- Controlled Food Management to fit the needs to keep the store afloat with customer demands.
09/2014 to 06/2015Crew MemberMcdonald's Uk | Chelsea , MA
- As a Crew Member my responsibilities were taking orders, preparing and packaging meals, and ringing up customer purchases.
- Prepared food and ingredients in adherence to company standard.
- Kept a clean and well-organized environment through out the whole restaurant.
- Regularly performed closing procedures.
- Created a positive environment for both workers and customers.
- Worked in a constant fast-paced environment, but still maintained a professional composure and was able to work in some changing events.
- Provided excellent customer service.
04/2012 to 05/2014Assistant ManagerKane's Furniture | New Port Richey , FL
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Assessed job applications and made hiring recommendations so the store could maintain a well efficient status.
- Used professional cleaning skills .
- Created positive relationships with employees and customers.
- Promoted to Assistant Manager after only 3 months with company.
09/2011 to 04/2012Restaurant Team MemberNoodles & Company | Englewood , CO
- Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
- Restocked food items, including condiments and toppings, when inventory ran low.
- Managed cash and credit card transactions with efficiency at drive-thru, keeping my drive times under a minute or two for each customer that came through.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Answered customers questions, recommended food items in suggestion to and communicated the ingredients and methods of cooking the food.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Performed closing procedures and completed all duties needed to meet customer needs.
- Created a positive environment through out the store.
- Pushed myself to succeed in any daily down falls that I might have experienced in unexpected moments.
Education
05/2013High School DiplomaWoodland Park High School, City, State
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Resume Overview
School Attended
- Woodland Park High School
Job Titles Held:
- Shift Supervisor
- Crew Member
- Assistant Manager
- Restaurant Team Member
Degrees
- 05/2013 High School Diploma
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