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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Dedicated and meticulous Office Manager with over 9 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and focused team player with expertise in Medical and Business Management with excellent customer service and conflict management skills.

Skills
  • Patient care and physical therapy
  • Patient care advocacy
  • Initiative and interpersonal
  • Communication, collaboration, and leadership
  • New hire reporting, WSI, and unemployment claims
  • Medicare and Medicaid
  • Healthcare administration
  • Caregiver training and consultations
  • QuickBooks, Microsoft Office, Theraoffice software
Experience
StarbucksFargo, NDShift Supervisor02/2020 to Current
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns
  • Executes store operations during scheduled shifts
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
Owner-OperatorFargo, NDIn-Home Care Household Employer11/2016 to Current
  • Hiring, managing, developing and training employees, established and monitored goals, conducts performance reviews, and administers salaries
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
  • Oversee all Human Resource and onboarding requirements
  • Proficient in Homebase Scheduling Software
  • Complete and file financial documentation for accounting purposes through VeridianFiscal Solutions
  • Maintain timely payroll and timecard accuracy
  • Organize and implement daily tasks and care routines
Prairie StaffingFargo, NDOffice Manager08/2019 to 10/2019
  • Supported company operations by maintaining office systems and supervising staff
  • Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
  • Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments
  • Completes operational requirements by scheduling and assigning employees; following up on work results
  • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
  • Maintained office staff by recruiting, selecting, orienting, and training employees
  • Maintained office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results
  • Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Contributes to team effort by accomplishing related results as needed
Bodyworks Physical TherapyFargo, NDDirector of Patient Care & Technician Supervisor12/2011 to 12/2015
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, data entry, and ensured completion of proper paperwork
  • Organized files developed spreadsheets and scanned documents
  • Monitored and maintained social media and online sources
  • Developed team communications and information for staff meetings
  • Oversaw appointment scheduling and itinerary coordination for both patients and personnel
  • Efficient in Theraoffice Management software, Microsoft word, and Microsoft excel
  • Reviewed inventory to eliminate expenses and ensure optimal stock at all times
  • Protected company reputation and built loyal patient base by working relentlessly to resolve problems and improve customer satisfaction
Education and Training
Associate of Science:Medical Administration2011Minnesota State Community And Technical College , Moorhead, MN
Diploma:Medical Billing, Insurance, And Coding2011Minnesota State Community And Technical College , Moorhead, MN
Bachelor of Science:Social Work2009Minnesota State University, Moorhead, MN
Associate of Arts2006Minnesota State Community And Technical College, Fergus Falls, MN
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Resume Overview

Companies Worked For:

  • Starbucks
  • Owner-Operator
  • Prairie Staffing
  • Bodyworks Physical Therapy

School Attended

  • Minnesota State Community And Technical College
  • Minnesota State University

Job Titles Held:

  • Shift Supervisor
  • In-Home Care Household Employer
  • Office Manager
  • Director of Patient Care & Technician Supervisor

Degrees

  • Associate of Science : Medical Administration 2011
    Diploma : Medical Billing, Insurance, And Coding 2011
    Bachelor of Science : Social Work 2009
    Associate of Arts 2006

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