LiveCareer-Resume

shift supervisor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Positive and upbeat supervisor with solid background in all types of environments. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

Skills
  • Customer-oriented
  • Labor and food cost control
  • Revenue quotas
  • Safety awareness
  • Hiring and training
  • Cash handling ability
  • Processes and procedures
  • Goal-oriented
  • Leadership
  • Performance reporting
  • Workforce training
  • Solutions development
  • Staff retention
  • Continuous improvements
  • Systems implementation
  • Quality assurance controls
  • Cost reduction and containment
  • Experienced in retail operations
Education and Training
Mt Pleasant High School San Jose, CA Expected in 05/2003 High School Diploma : - GPA :
Evergreen Valley College San Jose, CA Expected in : General Studies - GPA :
Experience
Allied Universal - Shift Supervisor
Alexandria, VA, 08/2020 - Current
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Trained five employees in effective work procedures and performance strategies to optimize operations.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Collaborated with team members to improve performance and implement training updates.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Leveraged software to report inventory balances and cycle counts.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Kimpton Hotels - Barista
Bozeman, MT, 03/2018 - 09/2019
  • Gave details on coffee blends and preparation descriptions to customers.
  • Maintained calm demeanor during high-volume periods and special events.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Resolved customer disputes with tact and professionalism.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Greeted guests with pleasant smile and superior customer service.
  • Received and accurately processed customer payments.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Checked temperatures of freezers, refrigerators and heating equipment on 3 times daily basis.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Brewed approximately 10 batches of coffee per 8 hour shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Maintained highest standards of conduct and service to support company reputation.
  • Operated cash register, collected payments and provided accurate change.
  • Weighed, ground and packed coffee per customer orders.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted over 350 customers daily, answered questions and recommended drinks and pastries.
  • Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared more than 300 drinks per shift with high accuracy and consistently strong customer satisfaction.
Samsonite - Assistant Manager
Livermore, CA, 03/2007 - 11/2016
  • Planned and prepared workflow schedules, delegating tasks for 4 member team.
  • Supported sales management initiatives to optimize business development.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assisted manager in evaluating employee performance and cultivating improvement initiatives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Trained team of 2 to deliver outstanding customer service, boosting customer satisfaction ratings 50%.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Developed and implemented performance improvement programs, resulting in 25% increase in efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.

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Resume Overview

School Attended

  • Mt Pleasant High School
  • Evergreen Valley College

Job Titles Held:

  • Shift Supervisor
  • Barista
  • Assistant Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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