Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Proactive with experience over three years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience training an efficient team and enforcing company policies. Focused with attention to detail, and exemplary communication.

  • Labor and food cost control
  • Customer-oriented
  • Cash handling ability
  • Safety awareness
  • Revenue quotas
  • Hiring and training
  • Client support
  • Issue resolution
  • Team Supervision
  • Staff development
  • Mergers and acquisitions knowledge
  • Performance reporting
  • Quality assurance controls
  • Productivity improvement specialist
  • Workforce training
  • Multidisciplinary collaboration
  • Process improvement strategies
  • Continuous improvements
  • Financial and cash flow analyses
  • Staff retention
  • Cost reduction and containment
  • Systems implementation
  • Contract review and recommendations
12/2020 to Current Shift Supervisor Allied Universal | Brighton, CO,
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Collaborated with team members to improve performance and implement training updates.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Resolved customer complaints and reported issues to senior management.
09/2020 to 12/2020 Amazon Courier Safeway | San Ramon, CA,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Resolved customer complaints and adjusted orders.
  • Answered customer questions regarding shipments.
02/2018 to 09/2020 Front End Manager Fred Meyer | City, STATE,
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Directed capital budget for store.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Reviewed employee performance and determined areas in need of improvement.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Evaluated financial reports and trend forecasts.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Created and directed robust training and mentoring strategies.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Developed and maintained training materials and benefits packets for new hires.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Prepared and submitted final pay for exiting employees to comply with federal law.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Verified previous employers and other references to determine applicants' employment acceptability.
Education and Training
Expected in 01/2017 High School Diploma | Lake Stevens High School, Lake Stevens, WA, GPA:

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School Attended

  • Lake Stevens High School

Job Titles Held:

  • Shift Supervisor
  • Amazon Courier
  • Front End Manager


  • High School Diploma

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