- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Previously a detail-oriented Store Manager with 5 years of experience at a Comic Book/Gaming Shop. Expert in game industry protocols with proven history of running tournaments.
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Allied Universal – Lancaster, PA,
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Cut spending through effective inventory management and supply sourcing.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
Whole Foods – Charlottesville, VA,
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Complied with standards for merchandising, stocking and storing product.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Trained new employees in groups and in one-on-one scenarios.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Carlie C's Iga – Dunn, NC,
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Examined merchandise to verify correct pricing and attractive displays.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Resolved customer service issues promptly.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Optimized store displays and appearance via strategic merchandising.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Mary Baldwin College - Staunton, VA,
- Member of Psi Chi
- Minored in Peace Keeping and Conflict Resolution
- Majored in Psychology with focus in Mental Health Work
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School Attended
- Mary Baldwin College
Job Titles Held:
- Shift Supervisor
- Barista
- Store Manager
Degrees
- Bachelor of Arts
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