Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Previously a detail-oriented Store Manager with 5 years of experience at a Comic Book/Gaming Shop. Expert in game industry protocols with proven history of running tournaments.

  • Conflict resolution techniques
  • Mathematical aptitude
  • Adobe Creative Suite
  • Graphic design
  • PC and Mac platforms
  • Flexible & Adaptable
  • Verbal and written communication
  • Troubleshooting
  • Proofreading and editing
  • Excellent work ethic
  • Good telephone etiquette
  • Microsoft Outlook, Word and Excel
Work History
Shift Supervisor, 05/2020 to Current
Allied UniversalLancaster, PA,
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Cut spending through effective inventory management and supply sourcing.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
Barista, 07/2017 to 05/2020
Whole FoodsCharlottesville, VA,
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Trained new employees in groups and in one-on-one scenarios.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Store Manager, 01/2012 to 05/2017
Carlie C's IgaDunn, NC,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Resolved customer service issues promptly.
  • Completed routine store inventories.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted orders for new inventory.
  • Optimized store displays and appearance via strategic merchandising.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Bachelor of Arts: Psychology, Expected in
Mary Baldwin College - Staunton, VA,
  • Member of Psi Chi
  • Minored in Peace Keeping and Conflict Resolution
  • Majored in Psychology with focus in Mental Health Work

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Mary Baldwin College

Job Titles Held:

  • Shift Supervisor
  • Barista
  • Store Manager


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: