Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Previously a detail-oriented Store Manager with 5 years of experience at a Comic Book/Gaming Shop. Expert in game industry protocols with proven history of running tournaments.

Skills
  • Conflict resolution techniques
  • Mathematical aptitude
  • Adobe Creative Suite
  • Graphic design
  • PC and Mac platforms
  • Flexible & Adaptable
  • Verbal and written communication
  • Troubleshooting
  • Proofreading and editing
  • Excellent work ethic
  • Good telephone etiquette
  • Microsoft Outlook, Word and Excel
Work History
Shift Supervisor, 05/2020 to Current
Allied UniversalLancaster, PA,
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Cut spending through effective inventory management and supply sourcing.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
Barista, 07/2017 to 05/2020
Whole FoodsCharlottesville, VA,
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Trained new employees in groups and in one-on-one scenarios.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Store Manager, 01/2012 to 05/2017
Carlie C's IgaDunn, NC,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Resolved customer service issues promptly.
  • Completed routine store inventories.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted orders for new inventory.
  • Optimized store displays and appearance via strategic merchandising.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Education
Bachelor of Arts: Psychology, Expected in
Mary Baldwin College - Staunton, VA,
GPA:
  • Member of Psi Chi
  • Minored in Peace Keeping and Conflict Resolution
  • Majored in Psychology with focus in Mental Health Work

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Resume Overview

School Attended

  • Mary Baldwin College

Job Titles Held:

  • Shift Supervisor
  • Barista
  • Store Manager

Degrees

  • Bachelor of Arts

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