Passionate, engaging, and attentive Shift Supervisor trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build customer loyalty for the Exchange.
-Attention to Detail
-Inventory control and record keeping
-Cash handling expertise
-Actively communicates/promotes the benefits of the military star card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
-Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
-Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and or line of sight, assesses their needs suggests alternative options and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages and builds trust relationship with the customer in order to deliver a personalized shopping experience.
-Ensures associates have sales skills to serve the customer in assigned areas. Trains associates on merchandise presentation standards including but not limited to arranging space on the floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving and ordering merchandise, checking gas levels.
-Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety sanitation and security regulations, as well as ensuring the security of fixed assets, cash and inventory.
-Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
-Operating a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepare change funds and deposits. Verifies and accepts multiple tenders for payments and make change with accuracy and zero variance tolerance.
-Ensures the proper procedures for opening and closing of the store to include but not limited to balancing and opening tills/ preparing and verifying deposits, documenting all necessary paperwork, and counting the safe.
-Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
-Communicated with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
-Prepared merchandise for sales floor by pricing or tagging and documenting expiration dates.
-Engaged with customers to effectively build rapport and lasting relationships.
-Trained and developed new sales team associates in products, selling techniques and company procedures.
-Processed payments using a variety of tender options.
-Received/Prepared/Delivered phone orders
-Prepared daily success plans for each week.
-Responsible for the opening/closing of the store to include but not limited to opening registers and verifying/preparing/delivering deposits.
-Processing payments using a variety of tenders.
-Reading and processing prescriptions
-Filed claims with vision and medical insurance companies to garner payment for optical services.
-Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
-Educated patients on proper care and transportation of spectacles.
-Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
-Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
-Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
-Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
-Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
-Adjusted and repaired new and previously purchased frames to satisfy customer demands.
-Educated clients about how to adapt to, wear and care for eyeglasses.
-Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
-Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
-Maintained stock of items, cleanliness, organization and provided excellent customer service.
-Handled cash register, returns and refunds.
-Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
-Setting departments according to planograms.
-Preparing price markups/markdowns and clearance on merchandise.
-Built and designed large displays weekly to promote specific products.
United States Army FRG
January 2007-April 2008/April 2009-May2010
-Offered a sense of belonging to the unit/community.
-Assisted families of the deployed service member with information and or referrals.
-Delivered messages to families as given from commanders before, during and after deployments.
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