Positive and upbeat Shift Leader knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Skills
Customer-oriented
Labor and food cost control
Revenue quotas
Safety awareness
Cash handling ability
Issue resolution
Team Supervision
Staff development
Continuous improvements
Incidents management
Quality assurance controls
Solutions development
Staff retention
Workforce training
Experience
Shift Supervisor, 09/2019 - Current Alro Steel – Charlotte, MI,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Coordinated shift-based inventory receiving, auditing and restocking.
Employed security and loss prevention strategies during shift.
Assisted general manager with operations game plan and company initiatives implementation.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Generated reports to assess performance and adjusted workflows to realign with targets.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Conferred with human resources to recruit, onboard and mentor new team members.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Child Caregiver, 09/2018 - 08/2019 Mid-Columbia Medical Center – The Dalles, OR,
Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Administered prescribed medications under direction from physician.
Provided emergency care and transportation when needed
Volunteer Coordinator, 09/2017 - 12/2018 Calvary Christian Academy – Fort Lauderdale, FL,
Followed up with staff and managers to assess volunteer needs and opportunities.
Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
Matched volunteers with open positions based on individual strengths and knowledge.
Oversaw volunteer logistics, including schedule, inventory and transportation management.
Selected, trained and mentored over multiple volunteers.
Matched volunteers to appropriate opportunities by conducting skills-based assessments.
Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
Wrote, implemented and enforced volunteer program policies, procedures, and standards.
Solicited feedback from staff and volunteers to improve existing programs.
Represented volunteers and advocated volunteer program at company-wide meetings.
Managed volunteer files to enable participation in volunteer programs.
Leveraged staff feedback to promote volunteers into new or open permanent positions.
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
Worked with vendors to obtain quotes, negotiate contracts and handle numerous shipments per week.
Contributed to CCO's success by accurately coordinating records, supplies and paperwork.
Barista, 06/2013 - 08/2017 Whole Foods – Alexandria, VA,
Operated cash register, collected payments and provided accurate change.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Education and Training
High School Diploma: , Expected in 06/2010 - Uptown Christian Shcool - Chicago, IL, GPA:
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