shift supervisor resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a hardworking employee with ample customer service experience, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience and making sure my team is better for being here!
Skills
Problem-Solving
Labor and Food Cost Control
Shift Scheduling
Relationship Building
Decision Making
Active Listening
Assigning Work
Critical Thinking
Customer Service
Inventory Management Software
Coaching and Mentoring
Cash Handling Ability
Safety Awareness
Hiring and Training
Safety Procedures
Team Collaboration and Leadership
Continuous Improvement
Experience
Shift Supervisor, 05/2021 - Current Novolex – Roanoke, TX,
Completed opening and closing duties to facilitate business operations.
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Collaborated with team members to improve performance and implement training updates.
Coordinated shift workers for inventory receiving, auditing and restocking.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Planned and managed resources to consistently meet production, quality and cost goals.
Reinforced rules to promote superior employee performance.
Taught staff upselling techniques to meet revenue targets.
Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Assessed operations and adjusted scheduling to maximize productivity.
Evaluated and performed equipment maintenance to support operational goals.
Monitored security and enforced loss prevention strategies during shift.
Recruited, hired and mentored new team members, working closely with human resources department.
Identified inefficiencies in production process and used lean manufacturing methodologies.
Launched cost-reduction initiative across departments.
Supervised and led employees to maintain productivity and customer service levels.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Checked orders for quality and completeness.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coached team members to increase productivity and reduce workplace accidents.
Managed daily workflow and scheduled staff for adequate coverage.
Educated customers about offerings, promotions and pricing to boost sales.
Assisted general manager with operations game plan and company initiatives implementation.
Evaluated employee performance, delivering individualized feedback and praise.
Assessed reports and adjusted workflows to realign with targets.
Reviewed operational records and reports to project sales and determine profitability.
Line Cook, 11/2019 - 05/2021 Scheels Sports – Great Falls, MT,
Cooked multiple orders simultaneously during busy periods.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Kept stations stocked and ready for use to maximize productivity.
Operated fryers and grills according to instructions to maintain safety and food quality.
Set up workstations with needed ingredients, utensils and cooking equipment.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Followed proper food handling methods and maintained correct temperature of food products.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Grilled and deep fried various foods from meats to potatoes.
Set up and performed initial prep work for soups, sauces and salads.
Adhered to portion controls and presentation specifications.
Washed and peeled ingredients to prepare for different meals and recipes.
Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Assisted in preparation of menu items ranging from burgers to sandwiches.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Carried pans and trays of food to and from work stations, stove and refrigerator.
Prepped garnishes to reduce wait times during lunch and dinner rush.
Hostess, 09/2017 - 11/2019 Trinity Health Corporation – Fraser, MI,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted incoming guests to escort to assigned dining area and present menus.
Greeted guests and gathered information to seat groups or place on waitlist.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Built positive relationships with other front-of-house and kitchen staff.
Stayed attentive to server availability and table turnover to quickly seat guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Monitored dining area to assess server capacity and estimate wait times.
Resolved customer service and food-related issues to maintain guest satisfaction.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Developed long-term relationships with customers to increase opportunities for repeat business.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Took beverage orders and served drinks during peak meal times.
Explained QR code scanning for electronic menu access.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered phones promptly to record and confirm reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Accommodated guests with children and special needs to promote comfortable dining experience.
Education and Training
High School Diploma: , Expected in 05/2017 - Liberty Hill High School - Liberty Hill, TX GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.